IPO Platform
IPOCC
Networking
Scopia
Sales Process
100
All of the really cool stuff starts with this Edition
What is Preferred Edition?
100
If your customer requires these things, then IPOCC is your choice over VMPro.
What are Skills Based Routing, IVR w/ TTS or Speech Recognition and Reporting?
100
This is driving traffic volume over networks and possibly compromising security on all networks.
What is the Internet of Things?
100
55% of communication consists of this.
What is Body Language?
100
These are three of the seven items needed for a qualified opportunity.
What is Money, Authority, Need, Applications for ROI, Competition, Time-line, Buying Criteria?
200
Virtualization and Scalability are key to this option.
What is IP Office Select?
200
30 Agents is maximum.
What is IP500 V2
200
This is one of the biggest challenges facing organizations on their networks today.
What is Unpredictable Applications or BYOD or Congestion or deployment?
200
Scopia provides "video to you" instead of this.
What is "Go to Video"?
200
You want to know the order of importance of each of these Buying Criteria.
What is Price, Service and Product?
300
My customer needs secure meet-me conferencing, I need to start with this edition.
What is Preferred Edition?
300
Customers are frustrated repeating themselves and look for this.
What is First Call Resolution?
300
I do not need to touch my installed AP to get this.
What is upgrading from 802.11n to 802.11ac?
300
Video Collaboration improves these two things.
What is Efficiency and Productivity.
300
This is the most important question to ask during qualification.
What is "How do we prove our product exceeds your expectations/criteria"?
400
This supports all connectivity: IP, digital, and analogue.
What is the IP 500 V2 Chassis?
400
A contact center with voice, email and chat is considered this.
What is a multi-channel contact center?
400
I only need to proposed 1/2 of the AP's in your configuration because of this.
What is 70% more bandwidth?
400
Provides an optional 4 port embedded MCU.
What is the XT4300?
400
This will help control the sale and further quality the opportunity.
What is the Engagement Letter?
500
These support only IP and SIP connectivity.
What is Server/Select Editions?
500
IPOCC routes voice, email and chat through this.
What is Media-specific Skills-based routing?
500
Identity engines are included in this software option.
What is Wireless Orchestration Suite?
500
Provides optional 4/9 port embedded MCU.
What is XT5000 or XT7100?
500
These are the four personality styles.
What are Driver, Expressive, Analytical, Amiable?
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