IP Office Platform
IPOCC
Networking
Scopia
Sales Process
100
This is a requirement in order to virtualize Server/Select Edition.
What is VMware?
100
This reduces or eliminates transfers and First Call Resolution.
What is Skills Based Routing?
100
The WLAN 9100 APs can provide controlled access by TOD to specific applications in the cloud, however, you need this to provide this to specific users and devices.
What is Wireless Orchestration Suite.
100
This room system provides higher quality video with less bandwidth.
What is the XT7100?
100
This will create the Solution, as well as the Configuration.
What is the Discovery?
200
1000 Users across 32 locations.
What is the maximum capacity of Essential and Preferred Editions.
200
This improves Agent Occupancy during low call volumes.
What is Outbound Dialing?
200
This AP can be used to provide not only wireless connectivity but also wired ethernet access.
What is the WLAN 9112?
200
This is now capable of Full HD 1080p.
What is Scopia Desktop?
200
This will enable the creation of Return on Investment.
What is the Expense Review?
300
3000 Users
What is the maximum capacity of Select Edition.
300
This provides customer self service reducing costs in the contact center.
What is IVR?
300
This is the most cost effective ERS.
What is the ERS 3500?
300
Screen Link provides this.
What are wireless presentations?
300
"How many locations and users do you have" are configuration questions; this is an example of a solution questions that should be asked following this configuration question.
What is "who is at each of these locations and what do they do? Who do they communicate with and what kind of discussions do they have? What is their preferred method of communication?.....etc."
400
These applications provide a quick and easy ROI for any company paying for 3rd party collaboration.
What is Integrated Meet-me Audio Conferencing and Web Collaboration?
400
This eliminates "he said/she said" and improves agent to customer interactions as a part of quality monitoring.
What is Call Recording?
400
This provides faster, error free deployments with IP Office.
What is the "run IP Office" command?
400
This provides a customer with a conference room for up to 25 participants.
What is AvayaLive video?
400
This information should be obtained following the configuration questions for networking.
What is length of time for IT dept. to implement new apps, or rules surrounding BYOD, or partners working at your location and can they access your network.....etc.?
500
Provides mobility and Unified Communications.
What is OneX and Power User?
500
Scheduled or Ad Hoc for the Supervisors.
What is Call Reporting?
500
When replacing a unit in a stack, these two things happen automatically making the unit operational within a little over 2 minutes.
What is upgrading the software and loading the configuration?
500
You need this to have multiple simultaneous conferences and high scale participants.
What is the Scopia Elite 6000 MCU.
500
This is how you present each of the pain points or challenges uncovered during your discovery.
What is Current Risks, Recommendations and Benefits?
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