HOLDS
c2 MONTHLY SPEND: $1500
a customer wants to place an order, they spent $1000 last month. The order they built is $200 with
( suboxone films, testosterone, and metformin)
will this order go on hold? if so what is needed?
NO ,
c2 monthly spend is only for ordering C2's
what's the process for a 222 form ?
customer sends in order, compliance validates it, compliance builds the order and submits, the rep creates a new order for pill count or daily min ( if needed) then replies to compliance's email to submit again ( if needed )
what does the orange color mean on Lindsey's compliance updates
BONUS ( 200 points )
what do all the colors mean?
they need to turn something in ( usage, respond to emails, etc.)
what is the brand name for LISDEXAMFETAMINE
Vyvanse
where can you check to see if a usage has been uploaded.
dispensing report jotform
What is needed for a customer pharma hold
( annual / usage)
48 hours after received and correct
do we service buying groups?
what can we offer them as a connivence?
yes, you can add all the pharmacies on the buying group to a price file, they can all get the same pricing.
what do you do if a customer says they want Saturday delivery?
change fed prior 10:30 AM to Fed Saturday on the open order
list 3 inhalers
anoro elipta, breo elipta, symbicort, pro air, flovent
what are the 3 C's after getting a control approval
Call, Congratulate, CSOS
how often should you check the held order screen
minimum 3 times a day
morning, afternoon, before you leave
what departments are you allowed to call on dialpad?
none, always email
if needed get a manager
what do you need to do if you are going to be off from work?
email Erika for attendance,
have someone cover your accounts,
give them your login passwords, ( emails forwarded, Dialpad calls forwarded, norpdass logins)
list 3 pain meds
norco, percocet, fentanyl patch, morphine
name 3 primary wholesalers
bonus: (100)
what is the main 2 diffrences between primary and secondaries?
mckesson
abc
cardinal
morris n dickson
an order is on compliance hold, what is needed?
customer and compliance need to get in contact via phone call.
if a customer is Pre pay, what does that mean?
do they still need to fill out a MOP form?
do they still fill out a credit app?
they pay for each order before it goes out
yes
no
what do you do if your customer wants to return an item they bought?
Bonus question ( 200 points) :
Is there a difference in returning controls vs non controls?
IPD website > Forms > IPD RMA request ( send to customer)
name any medication that starts with the letter
M
A
P
metformin, myrbetriq, mydayis
Adderall, albuterol inhalers, alprazolam
progesterone, pravastatin, pro air, percocet
how many attendance points are you allotted before write ups occur after your 90 days.
BONUS : ( 100 points)
how many till termination ?
10 free
11 - write ups start
? - TERM
account is on a credit hold for past due balance
where can you see how much is due?
sparse> history> accounts payable> 2 months prioir
how do you submit a time edit ?
Paycom, click the inaccurate clock in/clock out time
change the time and submit.
your first sales goal of $1500 starts in November
what will your sales goal be in January?
6,000
starts at $1500> $3000 > $6000
then goes up by $3,000 every month afterward.
what pack sizes do the following meds come in :
testosterone
suboxone
testo : 1ml, 10ml, 10x10ml
suboxone : 30ct
if an order has controls on it, and it is on a sales hold
what needs to be put into the chat in order to get it released.
BONUS: 100
list all the sales holds
1. customer number
2. name of person authorizing the order