Access
Name a way someone can get a hold of us
Email and phone number
What is consent regarding patient concerns?
Consent is seeking permission to move forward with an action, this can be answered with a yes, no, with these specific parameters, a head nod, a thumbs up. In IPE it is consent to move forward with a concern ensuring the patient is provided with information about next steps, making an informed decision and practicing self-determination.
Do we work with non-Indigenous patients?
No - self-identified Indigenous only
Do the IPE Advisors cover specific areas?
No, both Advisors cover all of NH.
What communication pieces does IPE have to share with community, employees, etc?
Name 2
Website, post cards, phone number, email.
What is confidentiality relating to the IPE team?
Confidentiality is the responsibility IPE holds to ensure stories and data are protected.
Confidentiality helps build trust between advisors and their clients. When people know that their personal and sensitive information will be kept private, they are more likely to share openly and honestly
How long does IPE have to acknowledge a concern?
48 business hours
What 2 external partnerships do IPE work with ?
FNHA and MNBC
Who can get a hold of us?
Anyone:
HD, ICT, HSDA, Caucus, in community, when you hear someone share a story about their experience, patients, families, friends, advocates
When asking for consent to review medical records, what are the parameters we advise the patient we are using?
What information can ALL patients provide that will help us with our investigation?
Name 2
Site
Unit/dept
Date and time
Description of staff
What is the preferred time line to bring a concern forward?
Under 2 years
Do we have a phone number?
Yes, technically 2
Do we need consent to start an investigation?
No - by a person reaching out that is consent to investigate as a quality concern
What identity pieces do we need to know - name all 3
First and last name
PHN
Date of Birth
When is IPE required to provide a response to the person who brought the concern forward?
40 business days