Supplier Type
I am a supplier that has been contracted by Microsoft to work on administrative work. A Microsoft FTE has direct oversight over my day to day activities. I use MS imaged machines and work via the MS environment. I am what type of supplier?
Internal Contractor, staff aug, external staff
New supplier terms that should be applied to all suppliers in Microsoft Services and CSS who process customer information
I am a list of suppliers; available on the Trust Center, that shows who has access to Online Customer Data.
Online Services Support List
I am a supplier who has been contracted by Microsoft to work on behalf of MS for end-user support. MS FTE has direct oversight over my day to day activities and I am using the MS environment.
External Contractor, staff aug, external staff
I am a unique Master Contract type, required for services consulting agreements.
MSSA
I am a list; available on the Trust Centers, that shows all of the suppliers who have access to support and consulting data.
Microsoft Professional Services Suppliers
I am a supplier that has been hired by Microsoft to provide support to our customers. I do not work within the MS environment but rather my own company environment. MS provides me requirements and I ensure that I meet these requirements through detailed contracts. MS does not have any control over my day to day activities, but rather, they interact with our account teams.
I am a contract type required for all Contact Centers where customer information is being processed.
CCA
As a premier customer who has signed up to receive updates to the MS Professional Services list - what is the minimum notice that MS must provide me before allowing new suppliers to access my data?
15 days
I am a supplier that does not interact with MS for support; however, I provide a platform that MS needs for their support purposes. I do process customer data, just not for support purposes. What kind of supplier am I? Example: Genesys
Cloud solution provider
Once a master agreement is in place, I am the typical next step in the contracting steps. I provide more operational level requirements (SLAs, description of work, etc.) what kind of contract am I?
Statement of Work or SOW
As a premier customer, I have the right to know who has access to my data at what point?
Any time
I am a supplier who currently poses the greatest risk to the Customer Services and Support business.
Work from home - outsourced/contact center
I am typically the second step in contracting that takes place for Services consulting agreements. I am comparable to the more common, SOW.
Work-order agreement
How many new suppliers have been added to the MS Professional Services Supplier list?
244