Benefits and Challenges of Engaging Employees
True or False:
Engagement is just a matter of motiving employees through a pay raise.
What is: False?
When your partner is discussing the needed chores that need to completed for the upcoming holiday get-together with family. The other partner is typically practicing what?
A) Hearing
B) Listening
What is: A) Hearing?
•Hearing is the passive process of registering sound.
•Listening is the active process of receiving and interpreting information that’s sent to you.
Describe motivation:
A) Having the energy and desire to expand effort in order to achieve a goal
B) Having the desire to do something because you are afraid of the consequences
C) Having the desire because you want to please your boss
What is : A) Having the energy and desire to expand effort in order to achieve a goal?
There are 3 principles for building team trust. As a leader, you should lead by example. This isn't an easy route to take. The 3 principles are:
Take Responsibility, Act Fairly, & ______
A) Inspect job tasks
B) Practice honesty
C) Provide constructive criticism daily
What is: B) Practicing Honesty
Which of the following is an extrinsic factor of engagement?
A) Commitment
B) Motivation
C) Responsibility
What is: B) Motivation?
Jeff explains to his colleagues why it’s a good idea to compile a presentation for a client. And Claudine stops working, hears Jeff out, agrees about the presentation, and volunteers to prepare a progress summary. Claudine is practicing what level of listening?
A) Passive listening
B) Evaluative listening
C) Active Listening
What is: C) Active Listening?
An example a strategy that encourages intrinsic motivation:
A) Encourage the desire to do something because you want the employee to do it
B) Offer opportunities for training and advancement
C) Ensure that employee's motivators align with your motivators
What is: B) Offer opportunities for training and advancement?
As a leader, one of the principles for building trust is to take responsibility. An example of this is
A) When you notice that something is wrong, you take ownership to correct it, even if its not an easy or convenient.
B) You shift blame when something did not go as you planned.
C) You act evasive and avoid dealing with an undesirable recurring issue.
What is: A) When you notice that something is wrong, you take ownership to correct it, even if its not an easy or convenient?
Which of the following is not a benefit of recognizing engaged employees?
A) Helping engage others
B) Maximize potential
C) Promoting a company first focus
What is: C) Promoting a company first focus
The term “red flag” means?
A) A word that evokes a strong emotional reaction.
B) A word intended to provoke the listener.
C) A rude or inappropriate word.
What is: A) A word that evokes a strong emotional reaction?
An action encourages motivation by enlisting the support of workplace systems.
A) A manager compliments an employee on the way she handles a difficult customer
B) A supervisor calls an impromptu meeting to celebrate a team member signing anew account
C) A manager encourages an employee to take advantage of the company budget for investigating and testing innovative proposals
What is: C) A manager encourages an employee to take advantage of the company budget for investigating and testing innovative proposals?
Senior management has told you that your team’s next AO budget will be cut unless your team can come with suggestions to generate $5 million in cost savings by the end of the year. Which option should you NOT consider telling your team?
A) “We need ideas to generate $5 million in cost savings by the end of this year.”
B) “There’s a possibility our AO outage budget might be cut if we don’t produce cost savings.
C) “Things went well with my meeting with Senior management and everyone is pleased with our progress.”
What is: C) “Things went well with my meeting with Senior management and everyone is pleased with our progress.”?
As a business leader, you will be able to help engaged employees' __________ their potential at work. And you'll be able to work together to promote a people-first focus when dealing with customers and coworkers.
A) Grow
B) Use
C) Maximize
What is: C) Maximize?
Amy thinks faster than Jeremy speaks, so she plans her lunch whiles he’s still speaking? Amy is practicing this type of listening barrier?
A) Distraction
B) Speed gap
C) Ulterior motive
What is: B) Speed gap?
How can you go about finding an employee's motivators?
A) Consult a list of things that most people find motivating
B) Make a list of what you think motivates the employee
C) Talk to the employee's friend's to see what they think motivates them
What is: B) Make a list of what you think motivates the employee?
As a leader you want to support and empower your team. There are 4 strategies for building team commitment. These are:
A) 1- Give support 2- Provide security 3- Give team members routine and mundane to work often 4- Acknowledge their contributions.
B) 1- Give support 2- Provide security 3- Give team members interesting work 4- Acknowledge their contributions
C) 1- Give support 2- Provide security 3- Give team members interest work 4- Acknowledge your leadership skills
What is: B) 1- Give support 2- Provide security 3- Give team members interesting work 4- Acknowledge their contributions?
Name two of the four challenges of employee engagement.
What is:
1) Focusing on employees
2) Creating a culture of engagement
3) Changing the right engagement strategies
4) Aligning goals
When practicing the technique of Providing Feedback when actively listening there are three appropriate strategies. These are:
A) Body language, nonverbal responses, give 100% of your attention
B) Paraphrasing, closed-ended questions, open-ended questions
C) Show empathy, state your emotions, look concerned
What is: B) Paraphrasing, closed-ended questions, open-ended questions?
•Paraphrasing – when you’ve understood the message
•Closed ended questions – to clarify facts
•Open ended questions – to clarify feeling
The 70/20/10 approach is broken down by what:
A) 70 on-the-job, 20 learning from others, 10 formal training
B) 70 learning from others, 20 on-the-job, 10 formal training
C) 70 formal training, 20 learning from others, 10 on the job
What is: A) 70 on-the-job, 20 learning from others, 10 formal training?
As a leader you know that when trust within a team is broken that it must be restored. There are different strategies to restoring trust on a team. One strategy is for the team to practice guidelines such as practicing active listening skills by paraphrasing the other person’s concerns and asking more questions to make sure you fully understand. How can the following questions be rephrased to a question that might not sound judgmental and into one that promotes team unity?
"What do you mean, you won't do it?"
"Why can't you ever meet the deadline?"
What is:
Why don’t you want to do it?
-and-
Do you see any issues with meeting our deadline?