I'm a millionaire!
Who am I?
No money, no honey!
What?
Ohh, Uhmm, Ahhh
100
$2.95 inc GST
How much is the NDDF?
100
Sales Team
Which team signs up the customer through inbound or outbound calls?
100
DD via Savings and DD via CC
What are the DD modes of payment?
100
What is COP?
Cooling Off Period
100
How much is the charge for 13/1300 numbers?
44 cents per call
200
1.50% of the Total Bill
How much is the Surcharge for CC transaction?
200
Payments Team
Which team assist customer who are experiencing financial hardship and customer who wants to have payment arrangement?
200
Pay online/ IVR / phone BPAY AU POST
What are the NDD modes of payment?
200
Can I choose not to wait for the COP to expire?
“Under the Australian Consumer Law, consumers are not able to surrender their right to cool off.”
200
TPA does not have authority to?
Change any of the TPA authorizations on the account Give a third party access or authority to operate on the account Change a member’s password
300
$2.50 (BPAY and AU POST)
How much is the transaction fee for BPAY and AU POST Transaction?
300
FOH (Front of House Provisioning)
Which team assist customers though inbound calls about activation, relocation and connection requests?
300
Bar Code
What is needed for AU POST payment?
300
When is the first bill generated?
30 days from the day they sign up.
300
What is a state trustee?
State Trustees can take control over an account when a customer experiences financial difficulties or passes away.
400
$10 inc. GST
How much is the dishonor Fee?
400
Esco (Escalations) Team
Which team assist customer who threatens to file a complaint to the TIO?
400
Biller Code and Reference Number
What is needed to pay through BPAY?
400
When is the estimated due date?
14 days after the bill is generated
400
What if we breached Telecommunications Act?
Breaching these provisions is a criminal offense punishable by up to 2 years imprisonment.
500
$15 inc GST
How much is the LPF?
500
HUT (High Usage Team)
Which team assist customer by calling them to avoid financial over commitment by barring their services?
500
$2.50 / month
How much is the statement fee?
500
How long is the payment posting timeframe?
CC - 24-48 Hours BPAY & AU POST - 2-3 BD
500
What are 0014 accounts?
iPrimus is billing these customer for international calls only
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