IQ Fiber FAQ
What is IQ Fiber's phone number?
904.289.1000
How long will the flags or markers be in place?
Undetermined time frame
When scheduling a truck roll, what name are we looking for to find availability?
inside fiber techs and inside fiber tech 2wk
What does symmetrical upload and download speed mean?
DOWNLOAD – Measures how quickly data transfers to your device.
UPLOAD- Measures how quickly your data transfer from your device to outside sources like a cloud or an app on your phone.
What landline service do we recommend?
OOMA
What does IQ Fiber offer?
Whole home wifi with a free IQ Fiber app with no hidden fees, install fees, contracts, taxes, or data caps
When does the drop take place for a customer?
Anytime between now and the customers install date
Where on the ACP website can the customer view their subscription?
On the summary tab
What does PON and OLT stand for?
Passive optical network and optical network terminal
What do we do if a customer gives us their ticket number?
We include it in the customer notes
When reporters, editors, writers, and journalists call us. Whose contact information do we give them?
Maria Coppola
What happens outside the customer's home before they get installed?
The EXTERIOR portion is just mapping out where the fiber will connect to your home and installing a 9x9 utility box next to where your previous internet provider’s utility box was
How do you find the customer's CPNI password?
Menu>Workplace>CSR Workspace>Search Customer>Blue Account Code>Scroll Down to CPNI Info.
What tab to we press in calix if we are looking for the uptime?
Service or system
How can a customer advocate for IQ Fiber to be in their neighborhood?
The best way is to share the news by liking us on social media! If you live in an apartment complex, condominium complex, or HOA community you can also speak to your homeowners or property association about adding IQ Fiber
What is IQ Fiber's birthday month?
August
How deep do we burry the fiber in the road?
Our conduit is buried 36” in the right of way near the street.
How do we find the technician's notes?
in the service activity
What does legacy means in calix?
An old device
What does bandwidth mean?
Bandwidth specifically refers to the capacity at which a network can transmit data. For example, if the bandwidth of a network is 40 Mbps, it implies that the network cannot transmit data faster than 40 Mbps in any given case.
What is our warehouse address?
4502 Lenox Ave, Jacksonville, FL 32205
How many construction coordinators do we have?
5
Can the customer copy and paste their verification code when signing up for ACP?
no
What are we looking for in PONMON?
We are looking for missing ONT
What is the username and password for the smart wifi app for the router in the office?
The IQ Fiber app login info is iqfiberdemo@yahoo.com, with the password set as "comcastsucks"