MyEntergy
personal identification numbers used to provide an additional level of security for myEntergy access
What is customers PIN
when creating a new customer, you must always use the name as it appears on what document
What is drivers' license
all the way a customer can pay his bill
what is Mail Payment, QPCs, MyEntergy, Draw Draft, Speedpay, and Bill Matrix
It goes opening, positive response, set the stage, verification, proving, thoroughly educate, recap, and close
What is PREMIER call flow
this is the electrical emergency work order type generated for fire
What is AFIR
A MyEntergy PIN can only be shared with a customer to whom it belongs to until after this has been done
What is verified the identity of caller
This auto populates when you click in the field based on the work order type
what is standard commit date
Legacy Customers may still pay their bill this way
What is Bill Matrix
not reading this is falsifying information.
What is scripting
We always do this when someone calls in to report an outage
What is create an outage ticket
when resetting password, they will not receive a password reset email if they have done this
what is not enter the correct information
This is the work order standard commit date for meter services
What is 2 business days
This is the phone number for Speedpay
what is 18888220503
We NEVER provide the following details to any caller even if the caller has verified the account info
what is private information
this is the SAP TAB where we report emergencies
What is outage TAB
customer can call us to update their email for their MyEntergy account
What if customer no longer has access to the email address used to make their MyEntergy Account?
we turn off residential services, remove meter and/or service line at inactive/active location, or ask if entergy pole or transformer must be removed
What is SSM (stop/start/move) DESK
DNAC is incorporated into this code
what is QPC code
what is code word
we only issue them if outage was 6 hours or longer and customer requested it.
what is outage duration letter
The customer can search for the accounts they want to link in this three ways
What is Address/phone, address/last name, and account number
Do not take this kind of work orders more that 30 days in advance, except for Arkansas residents who are eligible for up to 90 days of dual service
What is stop/start/move
This is both a payment method and a program. Customer should pay the bill until they receive a bill starting DO NOT PAY
What is AutoPay (Draw Draft)
This application is used when MSC, SAISO, or DERT "lag" or becomes unresponsive
What is CADAT
We will attempt to do this if an outage does not show at service location, but customers say they are "completely" out to determine if it's a true emergency or customer breaker issue.
What is attempting to ping meter