3a
Which KC provide acceptable documents for Identity Document Requirements?
SOP2799
What are the four pillars for Global Seller Risk
ID, Intent, Financial Stability and Business Model
Name the KC article to check for Limitations Teammates Can Lift?
TEAM2004
KC article for Customer Identification Program procedure.
SOP3178
Share the KC number where you can find RA Guidelines and Talking Points.
TEAM1313
Which Limitation type should not have any lifting requirements as they are placed as No appeals restriction?
CRI - Confirmed Stolen Bank/ CRI - Confirmed Stolen Credit Card ( Source SOP3704)
What is the desired outcome for AUTO - CHBK Unauthorized CC Use? Share the KC article Number.
Desired outcome: Confirm customer’s control of account, its legitimacy, customer’s ownership of card used in chargeback and ensure chargeback abuse isn’t occurring. SOP3704
Based on CIP KC articles, name the type of POI document which are no longer acceptable?
Provisional Driving license/counterpart paper driver’s license/ Birth certificates/ Young Scot card/ (e) Visas cannot be accepted as a valid document. - SOP2799
What is the desired outcome for CRI- Intermediary Exit Case?
Desired outcome: Determine collusive activity is not occurring and funds are legitimate- SOP3704.
What are the appeal steps or requirements for KYB.?
1. Proof of identity document for PAU
2. Proof of address document in the name of business
3. LOA
4. Provide Proof of identity document for Beneficial owners who owned 25% and above.
Who wrote Romeo and Juliet?
William Shakespeare
Which country invented French fries?
Belgium
Name the first captain of the Indian Test cricket team?
C. K. Nayudu
Name of the first animal who went to space?
Laika (1947)
First player to score a double century in a World Cup match?
Martin Guptill
List the minimal date needed For legal entity business types:
Full name, home address, nationality, and date of birth, business name, business phone number, business address, business category, and the business URL (optional).
Beneficial owner information: full name, address, nationality, date of birth, the percentage of ownership.
Share the typical Lifting Requirements for CRI - Intermediary/Exit
List the typical Lifting Requirements
NOTE: Cancel any relevant billing agreement and LIPP payments regardless of case decision
List the Typical Lifting Requirements for GSR- Info Request (ID & Intent)
1. POI
2. POS
3. Invoice
4. Explain Activity
What word becomes shorter when you add two letters to it?
Short.
Cx contacts for withdrawal issue for PW account. You found that 180 days has passed however, there's multiple limitation on the account such as: SRS PW, IE appeal denied, GI and UAC.
1. Would you toggle withdrawal? If no, why?
2. What's the escalation path if it needs escalation?
1. No, when there's GI case, frontline TM will not toggle WD.
2. URP should be filed to GI team to check the accessibility status if there' s no Loss recovery conducted by GI on the ac yet.
Cx contacted for payments decline while sending personal payments. While reviewing the account, you found risk decline and cx received large amount and already made few personal payments.
What the next step would you follow in this case?
Add limitation (SAA) on the account to investigate the money movement. If there's any multiple linked ac with same behavior, report needs to be submitted for HIGH-RISK ACTIVITY review via URP.
Jumbled Word: DABRTAEUNIMTSAEI
United Arab Emirates
How to work on Funds Access Workflow/ Navigation for PW Cases contacts if 120 days has not passed yet?
If 120 Days Have Not Passed:
1. If not passed, review LIMS workflow for possible WD restriction removal (accounts may become eligible for WD after periodic reviews and cx would be notified via email). If not removed, calculate the remaining time to 120 days SLA and provide an exact date and time for fund access.
2. If WD restrictions are removed and cx received email as well: Expand the account balance and check for a “pending balance” section to see if limitation reserves are present. You may also check the transaction log as well for reserves (alternate navigation).
3. If limitation reserves are active: Identify the last inbound payment date (P2P or Commercial). Calculate 180 days from this date and inform the customer they will be eligible to withdraw funds after this period.
4. If no LIMS reserves appear: Check with customer to confirm if they need to add a bank/card, and check for any currency discrepancies from your end (such as differences in denomination or primary currency as conversion would be needed while withdrawing if there's any currency discrepancy). Based on findings, enable the option to add a bank/card and handle any required currency conversions yourself via CCI. Do not request conversion confirmation from the customer, verify independently via cx ac balance section.
Cx contacts for payments hold release. While reviewing the account, you found:
1.There's Step-Up option to initiate early release.
2. Multiple G&S payments received from 2-3 senders regularly in small amount (less than 80 GBP) and they contact immediately to have the money release soon after receiving regularly.
3. The inbound payments are exited via WD in small amount and another P2P payments to the same senders as well as some other user in regular pattern.
4. You found CCI linking factor is clean as there's no High Lims activity found on the linked ac. However, there's hosting IP present and DID shows access from IT and UK.
What's the next step would you follow in this case?
1. We will not release the money.
2. Add limitation on the current ac and also raise report to GSR Q via URP to investigate all the involved Ac's.
3. Need to add Internal Add notes to let the next TM know that they are not to release funds.