ROAR
This is the proper process for when a PS requests in any way that we stop calling
What is read the DNC script and disposition as Do Not Call - Do Not Call
The proper response for when a PS asks why we call so much
When a student hangs up after pressing initiate transfer
What is "hung up during transfer"
This coordinator has an obession with frog memes
Who is Leah Stahlecker
The process for entering any PTO/holiday time
What is CareerEd home page - timesheet - elapsed timesheet - enter in time taken and code used and submit
This is what you MUST do before asking the PS any questions
What is "confirm RPC"
What you say when the PS asks why we are calling from a specific area code
What is "local ANI code"
When the PS name is a joke
What is Reject - Fake Name
This coordinator has been on our team the longest! (by only a couple weeks)
Who is Stephanie Peterson
The requirements for a flex shift request
Cannot be for a weekend shift, cannot use more than 8 hours per month, must email a Flex Shift Request at LEAST 24 hours in advance to Diana Kassan (CC Jeanette) and MUST MAKE UP FLEX THE WEEK OF THE SHIFT.
If you see this in your script, you must state it before continuing
What is " permissions to continue"
This is the process when you ask to speak to the PS and the person on the line simply states "no"
What is confirm who you are speaking to, proceed with Not Interested script if RPC, if WPC state " this is *school name* we will try calling back at a better time"
The CTU Doctoral Voicemail process
What is disposition Transfer - CTU Doctorate Transfer, then send the Hot Inquiry Doctorate
This coordinator lives in Georgia
Who is "Caamron Eggins"
Who you should include on an email for a kick
Inquiry Response Supervisors - CHD, Inquiry Response Supervisors - and your supervisor
This is the term for when you ignore a PS objections and continue with the script
What is "forcing the transfer"
This is what you tell the admissions advisor when the students disconnects after admissions answers
"I had *PS name* on the line, but they disconnected." (disposition as Transfer - Transfer)
When the google assistant/robokiller states "please remove this caller from your list. Goodbye"
What is Do Not Call - Do Not Call
These two coordinators joined our team when we lost a supervisor
Who are Carol Mancini and Andrew Bekx
This is what you should do if you are having equipment failure for 5 minutes or longer
What is call the attendance hotline and your supervisor to inform them and get any relevant screenshots, and call the hotline again when the issue is resolved
I understand what you are telling me. An Admissions Advisor is already on the line with us and can assist either with your previous request to receive information or ensure that you are placed on the Do Not Call list.
What is DNC request after transfer
Third party says "the information request should have been for me instead"
New Inquiry - New Interested Inq
This coordinator rides motorcycles
Who is Kaitlyn Kemper