Breakfast Table Set
How many types of bread do we offer at breakfast?
Wheat, white, gluten free, rye, english muffin, multigrain, sourdough
When a pool drink order is set, how do we send beer?
We pour the beer in a plastic cup! Do not send any glass to the pool!
What 3 additional paper items must be placed on a set amenity table?
-coasters, cocktail napkins, DND sign
What sauces do we offer as a side for wings?
Buffalo, BBQ, Ranch, Blue cheese
What 3 white wines do we offer by the glass?
Twin islands Sauvignon Blanc, Trefethen Chardonnay, Redtail Ridge Good Karma Riesling.
3 follow up questions to ask when a guest orders a coffee pot?
What kind of coffee would you like? Would you like a large or a small? Would you like cream and sugar?
What silverware do we place in a pool roll-up?
1 appetizer fork 1 appetizer knife, 1 entree fork 1 entree knife
What room series need to be prioritized when delivering amenities?
All suite rooms should be prioritized when delivering amenities!
What 2 accompaniments do we offer for every pasta order?
Parmesan and chili flakes
Red wines for amenities? Describe the corresponding wine glasses.
Decoy Pinot Noir (burgundy glass) , Skyside Red Blend (Cab glass), Iconoclast Cabernet Sauvignon (Cab glass).
Explain in detail how to use the steam wand on our espresso machine.
Use the middle line on the wand for lattes and the bottom line for cappuccinos.
What time does the spa open and close?
9am- 9pm
What do we include in our Task Force amenity?
-whole fruit, pretzel and rootbeer, 3 granola bars, 2 bags of chips, 2 large evian or 1 evian 1 Pellegrino
What desserts do we currently offer?
Chocolate layer cake, chocolate chip cookie plate, carrot cake pie, strawberry rhubarb cheesecake, sorbet, and ice cream. Bonus 10 points if mentioned flavors: Vanilla, chocolate, chocolate hazelnut, mango, blood orange.
Share the appropriate response when a guest requests a wine we do not have?
Offer something comparable or reference the JG/ JGSH menu!
What components make up the Lancaster breakfast?
-Egg option
-Hot beverage
-Side item
-Toast
-Pastry
-Fresh juice
What is the standard when you are at a guest door.
-Ring the doorbell wait 10 seconds, knock and wait 10 seconds and ring again. Finally, knock and announce your department on entry.
What do you tell a guest when they want an amenity on your table?
-Kindly explain that the amenities on your table are already spoken for but ask the guest if they would like one. Have the guest call IRD to inquire about our amenity offerings.
What is in the side dressing for the tuna tartar?
Ginger, soy sauce, champagne vinegar, oil, and a kafir lime syrup
4 follow up questions when a guest orders a martini
-Vodka or gin, up or on the rocks, dirty or not dirty, wet or dry
How many parts are in the tea set-up (for up to 2 guests)? What do we always provide?
14 parts
2 tea bags, ceramic brew pot, metal water pot, honey, sugars, 2 mugs, 2 saucers, 2 teaspoons, metal stand, milk or lemon
3 good follow up questions to ask the Spa when given an order?
-What section is the guest in?
-Are the right expectations set for the guest with our wait time?
-How many guests will be dining with us?
What do we do if an amenity guest is on DND?
-Unless the amenity has been specifically requested, leave a DND note.
Do we offer BNB knives for charcuterie boards?
Explain the process of making a bloody mary. What is the standard garnish?
-Vodka 2oz, ice, bloody mary mix to fill! (Bonus points if you ask if they want it spicy or not)
-A lemon wedge, a lime wedge, 2 olives on a skewer