Adjudication Holds
System PV Holds
Order Validation Holds
WLB Holds
Miscellaneous Holds
100

Systematic hold applied when medication goes over max dose on formulary

WHAT IS OVER MAX DOSE HOLD (DUR-OMD)?

100

Systematic hold when a c2 medication attempts to ship from one site but the hardcopy is at another site

WHAT IS A C2 HARD COPY HOLD?

100

systematic hold applied when an item could be filled to either part b or d. medicare members only

WHAT IS A B VS D VALIDATION HOLD?

100
HOLD IS TO DETERMINE IF MEDICATION IS A THERAPEUTIC INTERCHANGE PROGRAM DRUG 

WHAT IS A TIPS HOLD?

100
ORDER NEEDS TO BE WORKED AT A LATER TIME DUE TO PENDING INFORMATION

WHAT IS A RETRY HOLD?

200
DEX hold for PA required or Step Therapy required 

WHAT IS A REJECT 75?

200

Systematic hold applied when drug allergy is identified by the Drug Information Bridge. 

WHAT IS A DUR-ALLERGY HOLD?

200

HOLD ORDER BY ZIP CODE FAILURE

WHAT IS A HOBZ HOLD?

200

HOLD APPLIED WHEN NO QUANTITY IS IN STOCK AND ETA IS GREATER THAN 7 DAYS

WHAT IS A LTOOS HOLD?

200

AN ERROR IN THE EXPORT PROCESS IS ENCOUNTERED 

WHAT IS QMSI EXPORT HOLD?

300

Systematic hold when adjudication reversal failed; reprocessing required

WHAT IS AN ADJUDICATION REVERSAL FAILURE?

300

Systematic hold when there is a technical issue with the drug file

WHAT IS A DUR-DIB HOLD?

300

INFORMATION REQUIRED FOR WORKFLOW TO PROCEED FAILS TO VALIDATE

WHAT IS AN ORDER VALIDATION EXCEPTION HOLD?

300
NO QUANTITY IN STOCK AND ETA IS 1-3 DAYS

WHAT IS A STOOS?

300
IMAGE CLARIFICATION IS REQUIRED DUE TO SCANNING ISSUES 

WHAT IS IMAGE EXCEPTIONS HOLD?

400

WHEN NEW /UPDATED SECONDARY COVERAGE INFO IS NEEDED 

WHAT IS A COB HOLD?

400

PMP HOLD ORDER BY ZIP CODE FAILURE. MEMBER, PRESCRIBER, SHIP TO ADDRESS IS IN A STATE THAT REQUIRES ADDITIONAL REVIEW 

WHAT IS A PMP-HOBZ HOLD?

400

WHEN WORKLOAD BALANCING CANNOT DETERMINE WHICH PHARMACY LOCATION CAN FULFILL THE PRODUCT 

WHAT IS AN MRD HOLD?

500

NOT QTY IN STOCK AND ETA IS 3-7 DAYS 

WHAT IS AN ITOOS?

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