Into to IRIS
Locating a Customer
The eBusiness Center
The Customer Profile
Compass
100
In IRIS, _______________ keyboard function should you always be on before working?
What is Caps Lock?
100
Always enter the name exactly as it appears on the customer's ______________
What is insurance card?
100
The upper portion of the profile is commonly referred to as the ___________ section.
What is the Header?
100
______________ items display in blue font on the RX history tab.
What is Refrigerated?
100
_______________ the assist line is considered turning a member away.
What is "failure to contact"?
200
Which function will you select when you log into IRIS each day?
What is Universal Work Que?
200
Which symbol should you use as a wildcard when you are unsure of how to spell the last syllable of the customers name?
What is the percent sign?
200
What does an LOV provide you?
What is A list of pre-determined values?
200
If a call requires further work by another group or department, it is documented as a ______________
What is a Task?
200
Ship and Bill limit for OptumRX cutomers is $___________
What is $100.00?
300
Which toolbar icon is used to access the Universal Search form manually?
What is the flashlight?
300
You may enter a maximum of _________ characters in each Name field on the USF.
What is 150?
300
Besides the letter indicated, which key will you need to press for the keyboard command to work?
What is ALT?
300
The relationship tab is used to identify the customer's ______________
What is Prescribers?
300
In compass where can I find the bullentins related to IRIS
What is IRIS?
400
This form displays automatically when you exit the customer profile
What is Interaction Wrap Up?
400
When search results display and none of the options are correct, which option do you select to try to search again?
What is Return to Search?
400
Part D plan formularies are available through the Part D and ___________________ Formulary Lookup Link.
What is UHG Hybrid?
400
The customer's credit cards are documented on the _____________
What is Account Information Tab?
400
In compass, under top searches , I can find _____________ documentation
What is Call Card?
500
The Universal Search Member form (USF) is used to search for a customer manually. Some common ways to search using this form include:
• Customer’s name • Date of birth • Account number
500
If the customer’s First Name is less than ___________ letters, you may enter only the Last Name and DOB, or search using different criteria.
What is four?
500
The eBusiness Center (eBC) contains all of the customer’s information including the following:
• Demographic information • Allergies and sensitivities • Order history • Prescription history
500
The restrictions form indicates which type of ______________ the customer would like to have restricted.
What is Contacts?
500
You can reference the __________________ in Compass to find drug alternatives.
What is the Drug Alternatives List?
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