Scheduling
The application used for scheduling appointments is
What is Revenue Cycle
The first thing you should always do when taking a call
What is greet the patient?
This is where you go to send a message on behalf of a patient
What is PowerChart
How many different protocols are available for viewing?
What is 4
ATC means
What is Access To Care?
The tab where the the clinic location is entered is called what?
What is Add Appointment Plus
When ending a call you should always do this
Thank the patient for calling
This button should always be deselected
What is Save to Chart?
Out of all of the skill based teams, there are this many skill based protocols
What is 3
POC means...
The button that is selected when you want to schedule multiple appointments future appointments is called?
What is recurring.
When checking in with a patient that is on hold, you should always do this.
What is thank the patient for holding
When sending a message this should be done to verify the location is correct
What is Launch Order?
Something you should review every time prior to booking an appointment
What is review the protocol
RET LOS means..
What is Retired Line of Service?
The acronym for an incorrect booking.
What is a MICA
How many appointments can be booked at one time?
What is 4
You should always CC this group when sending a message
What is DHA?
Where would you find the information for lab services on the protocol
What is the Non-appointment tab.
What is Active Duty Service Members?
When booking an appointment with the FB Physical Therapy clinic, you should book this many appointments; and if not what should be the next step
When a customer is unhappy and you are unable to satisfy any of their requests, you should
What is reach out to a Team Lead or Help Desk
The correct template to send a general message
What is .gen
The protocol is found within this application
What is OneNote
MICA Stands for..
What is Mistakes I could've avoided?