Scheduling
The application used for scheduling appointments is
What is Revenue Cycle
The first thing you should always do when taking a call
What is greet the patient?
What is used to send a message on behalf of a patient?
What is PowerChart
How do you access your protocol?
What is OneDrive
ATC means
What is Access To Care?
What is the main tab responsible for the scheduling of all appointments called?
What is Add Appointment Plus
When ending a call you should always do this
Thank the patient for calling
This button should always be deselected after entering the information into the subject line of a message.
What is Save to Chart?
When looking at the protocol, what is the name of the section that will provide the name of where to send your clinic messages.
What is the Messaging pool?
POC means...
The button selected when you want to schedule multiple future appointments.
What is recurring?
When checking in with a patient that is on hold, you should always do this.
What is thank the patient for holding
When sending a message this should be done to verify the location is correct, prior to sending a message.
What is Launch Order?
What protocol would you use for the following location: 0123C-END-CL?
What is Endocrinology?
NCR means.
What is National Captial Region?
When scheduling appointments, which insurance should you always select?
DOD Military Insurance
How many patients can be pinned to the top of the screen at one time?
What is 4.
You should always CC this group when sending a message in PowerChart.
What is DHA?
Where would you find the information for MRI services on the protocol?
What is the Radiology tab.
MICA stands for
What is Mistakes I Could've Avoided?
Before selecting the confirm button, what appointment information should be provided to the patient?
What is the appointment time, date, duration, provider and location.
When a customer is unhappy and you are unable to satisfy any of their requests, you should
What is reach out to a Team Lead or Help Desk
The correct auto-text to send a general message within PowerChart?
What is .gen
Which protocol would be used for the following clinic location: 0067C-PED-RED?
What is the Pediatric Protocol?
ROFR Stands for..
What is Right Of First Refusal?