Patient Citrix Search
What is the most accurate way to search for a patient in the system?
What is the DOD ID?
What section do you verify the patient's information?
What is demographics?
What button is selected to start a message?
What is communicate?
When logging into Avaya, what aux is selected to begin taking calls?
What is AutoIn?
How many appointment types are there?
What is 7?
(24HR, FTR, SPEC, PROC, VIRT, VIDEO, GRP)
How do you know when you are in a patient's account?
What is the blue banner?
Where would you find the patient's assigned primary care location?
What is the notification box in bottom left corner?
What is assigned to each location that allows you to send a message to the clinic?
What is messaging pool?
What AUX can you go into "Only as directed"?
What is 02?
When selecting the patient's insurance information, what should you always select?
What is US Military Insurance?
What tab would you select to update a patient's address, phone number or email?
What is the registration or demographics?
How do you keep a patient's profile open and open another patient's profile?
What is select keep open?
What are the pre-set templates used to send messages directly to the clinic called?
What are Auto-Text?
When warm transferring a call to the clinic, how do you remove yourself from the call?
What is select the top RED phone?
When entering the reason for the appointment, you should always enter a ____________reason for the appointment.
What is Detailed?
Where would you go to find the military status for a patient? (There are 2 places)
What is the demographics OR Military Information tab (under registration)?
If you delete a tab accidentally, how do you recover it?
What is the floating blue boxes and then select the tab that was deleted?
What should be deselected when sending a message to the clinic?
What is save to chart?
What is it called when you miss an incoming call?
What is a RONA (Re-route On No Answer)?
Your appointment should always follow the guidelines of the __________________.
What is the Protocol?
When trying to find a patient in the system, what else could you use instead of the DOD ID?
What is the name & DOB AND SSN?
What would you select to find a patient's referrals?
What is the orange clipboard with the green arrow?
Before sending a message, what should you select in the top right corner to ensure the message is going to the right place?
What is launch orders?
What is it called when you transfer a call to someone else without any introduction?
What is a blind transfer?
What should always be entered in the comment section?
What is the initials / IRMAC / Patient Phone number/ patient email?