Security
Safety
Vault
Core Values
Transportation
100
This security feature helps us secure each of our vehicles and protects our customers media when we are on route.
What is Babaco?
100
This is the rule of thumb when climbing in and out of a vehicle.
What is the "Three touch rule"?
100
The maximum amount of days that you have to close a CAR.
What is 10?
100
This Core Value is done in a truthful way that is 'Constructive and Respectful'.
What is Candor?
100
This is the what a driver would write on the Operator logs or PMT sheets that would state why a driver is behind schedule?
What is Lost Time?
200
This is what happens when corners are cut and either media is miss not delivered or delivered to the wrong customer?
What is an Inadvertant Disclosure?
200
This is the person we should tell when an employee either gets injured or witnesses someone getting injured.
What is Supervisor/Manager?
200
This what is immediately said after a miss pick, miss scan and etc. happens.
What is "CAR"?
200
This core value helps out customers get what they need and delivers what our customers what they expect from us.
What is Total Customer Satisfaction?
200
This is the security feature on a scanner that allows a customer to release or accept their media.
What is a Pin Code?
300
This is what a 'Scheduled Visitor' to our facility must show us as they arrive at our facility?
What is a goverment ID or Driver's lisense?
300
This is the form that is located in the breakroom that is filled out when an employee has a safety concern or idea.
What is the SSE form or Safety Security and Equipment Form?
300
This is the amount of time that a discrepancy has to go into pending resolution before it is considered late.
What is 24 hours?
300
This core value is the action of an employee when no one is looking. We are always honest and we never compromise our Core Values.
What is Integrity?
300
This is the training that refers to the laws and regulations of how long a driver can work in any given day or week.
What is Hours of Service?
400
This keeps a driver attached to a scanner at all times and helps againsts prevent a security breach by the driver losing a scanner.
What is a 'Tether'?
400
This is the preferred method of moving Clipper Carts.
What is Pushing?
400
This has to be done accurately and thoroughly every night before an OSS goes home.
What is the nightly checklist?
400
This Core value is when we hold ourselves personally responsible for our actions.
What is Accountability?
400
This is the note that a driver can put in the scanner that would reach customer service through 20-20 that will help give better customer service.
What is a CE note or Customer Escalation note?
500
This is something that must be worn by an Iron Mountain employee or by a visitor to an Iron Mountain Visitor.
What is a badge?
500
These are the people responsible for working in a safe fashion to where we are not cutting corners that could lead to an injury.
Who is Everyone?
500
The is the report that is run twice daily to show an OSS transports that needs to be assigned for customers.
What is the transport deficiency report?
500
We are alert to opportunities and problems and we act with a sense of urgency.
What is Action Orientation?
500
This is the routing software that Iron Mountain uses to help measure the amount of time that drivers are out on route?
What is RoadNet?
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