Processing Orders
Voiding/ Refunds
Delivery Methods
Internal Notes/Rejected Orders
BTE APP
100
this is where you will find an unprocessed Order
What is Ticket Requests
100
In POS go to the "Accounting" tab then selecting Invoices. Right click and Void Invoice
What is the steps on Voiding an order
100
In POS and BTE app you set the delivery method to ____ and ___ Near Term Display Option for a Eticket delivery method.
What is E-ticket and ONLY show
100
Venue has canceled the show, or has canceled the tickets - PO needs to be voided. If you can not void the PO just yet add a note in POS in the Internal Notes box that says ___
What is DEAD
100
these features are available for an IRS to edit in the BTE APP
What is Price, Delivery, Broadcasting
200
POS --> Ticket Requests --> right click on order --> Process --> Use Alternate Category Ticket Group --> Choose and Continue --> checkout page opens --> COMPLETE
What is Manually Processing a Spec TN Order
200
when voiding and refunding the full amount goes into Unallocated
What is SH, Vivid, Tevo paid Invoices/ Lost Chargebacks
200
In POS and BTE app you set the delivery method to ____ and ___ Near Term Display Option for a Standard Mail delivery method.
What is Local Pickup & Default Show
200
This is if we had tickets that did not sell or we can not use the tickets due to venue NOT allowing us to exchange or change will call pickup name. We need to sell tickets out to ___
What is UNSOLD TICKETS
200
this box needs to be checked for you to edit multiple dates and times.
What is Load Multiple Events Tickets
300
MyDBR --> click on Automation reports --> _________ --> Error change from 1 to 0 --> refresh entire page --> try a few times and then create invoice if automation fails.
What is the process of resetting a failed vivid spec order
300
full refunds on these types of payment gets requested by Ticketnetwork in a Support ticket through webadmin.
What is Paypal and Apple Pay refunds
300
In POS and BTE app you set the delivery method to ____ and ___ Near Term Display Option for a Flash Seats delivery method.
What is Electronic Transfer & Only Show
300
when tickets are bought as backups for an invoice we need to add ___ note in POS in the internal notes.
What is HOLD
300
Right click on an event and click ___ to take us down from a sold out show and then also set the event type to ___
What is Unbroadcast and BAD event
400
the difference between _______ is when you accept an order in POS under tickets request you right click and select "Use Requested Ticket Group" and not "Use Alternate Category Ticket Group"
What is the accepting a REAL & Spec order
400
when refunding customer a partial refund place that amount in the ___ and the rest in the ____ to apply to the new invoice.
What is refund box and the Credit box
400
In POS and BTE app you set the delivery method to ____ and ___ Near Term Display Option for a Will Call delivery method.
What is Local Pickup & Only show
400
We need to DELETE these types of purchases in STN after we have bought tickets and the seller has not accepted our order.
What is Rejected orders
400
on an invoice this must be done when you have edited an events price, delivery, or listings in the BTE APP.
What is report issue
500
Search event/date/time/venue in POS --> right click --> Add Category Tickets --> search for what was ordered --> NEW-> add QTY, Price per ticket--> save, close --> Right click on Category listing --> Sell --> Select VIVID as Customer --> add Order # in EXT PO --> Adjust shipping to what cust selected --> Payment: On Account --> COMPLETE
What is manually Creating Invoices For vivid Spec Orders when Automation fails
500
when an order comes in after 8 pm the night before to 8pm the night you are in then you do not REFUND you ____
What is VOID payment
500
Right Click in the BTE App on the event and click EDIT tickets and change the near term and near term view options.
What is the steps on adjusting delivery method
500
When you have tickets to price out because we are not using for an invoice you need to add this type of note ___ into the internal notes box.
What is Spec Code
500
right click --> Set Event Delivery Options --> Select delivery rule that ALWAYS applies to that venue.
What is the process of editing Automatic (Dynamic) Delivery Methods.
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