Contact Notes/Billing
What timeframe are notes supposed to be completed in?
By the end of your shift
Is it a boundary concern or not?
Giving your personal phone number to a customer
Yes - customers should not have staff's personal phone numbers
Professional or Not:
Wearing biker (Spandex) shorts to work
Not - shorts need to be of appropriate length and not of spandex material
What does IRSH stand for?
500 Bonus Points: What does ESS stand for?
Intensive Residential Service Homes
Bonus: Enhanced Service Setting
Who on the IRSH leadership team is afraid of clowns?
Clare - Program Coordinator
I need to clock out when another staff takes a customer outside to smoke on the porch/backyard?
False - you only need to clock out of a customer when they are leaving the home with another staff or you are leaving the home with another customer.
Is it a boundary concern or not?
A customer is at the store and is $3 short for their bill. You pay for the remaining $3 and put this on your ADP as a reimbursement.
Yes - you should not be reimbursing anything or paying for anything for a customer without prior approval from Leadership
Professional or Not:
Arriving to work prior to start of scheduled shift by 5 minutes
Professional - this allows a chance to speak with the staff leaving and get any necessary information needed
What is the staffing ratio that is regulated for IRSH?
1 staff per every 2 customers
Who on the IRSH leadership team has broken a world record?
Jes DeMaris - Associate Regional Director
3 goals + med goal
Is it a boundary concern or not?
Giving customer's a fist bump.
Not!
Professional or Not:
Wearing flip flops to work
Not - you should wear close toed shoes and shoes with backing in case of emergency or need to move quickly
What month and year did Optimae open their first IRSH Home?
100 Bonus Points: Which city was this in?
June 2024
Ames
Who on the IRSH Leadership Team sang competitively in high school?
Brady - ESS House Manager
When is billing submitted each week?
Wednesdays at 12pm
Is it a boundary concern or not?
A customer wants to watch a new TV show but it is only available on Netflix. You log in to your account so the customer can watch the show.
Yes - you should not be utilizing your personal accounts for customers
Professional or Not:
Introducing yourself as staff when out in public with a customer
Not professional. We should not identify ourselves as staff unless absolutely necessary. We should allow the customer to introduce us how they chose.
True of False: Optimae has the authority to discharge a customer from IRSH services.
False - Optimae has to get approval from Medicaid and the customer's funding source. This request can be denied.
Who on the IRSH Leadership Team had a pet turtle named Steve growing up?
Kelsey
True or False:
Contact notes are the "receipts" for the services that we provide and how we get paid by their funder.
True - we have to be able to show proof of billable services
Is it a boundary concern or not?
You have a package coming to your apartment complex that requires a signature. You are out and about with a customer and swing by the front desk of your apartment complex to sign for the package. You let the customer sit in the car so they don't know which apartment you are in.
Yes - you should not be running personal errands during a work shift with customers. You should communicate with leadership so coverage can be found for you to do this. You also should not be leaving customers in your car unsupervised. You also should never take customers or tell customers where you live.
Professional or Not:
Venting to your coworker after your shift while outside of the home not around customers or other staffs
Not - venting should not occur at the work site and should be limited to your supervisor or member of a leadership team so important items can be addressed
How many continuing education hours are required for staff that work in an IRSH home?
24 hours per year
Put the following people in order from how has worked at Optimae the longest to the shortest amount of time:
Jes DeMaris - Associate Regional Director
Diana Harris - Program Director
Clare Davis - Program Coordinator
Mary Gruver - Service Coordinator
Erica Halfpop - Ames House Manager
Brady Bromeland - ESS House Manager
Kelsey Robertson - Waukee House Manager
Amy Harris - Ankeny House Manager
Diana Harris - 10 years
Jes DeMaris - 6 years
Clare Davis - 3 years
Amy Harris - 1 year
Kelsey Robertson - Under 1 year
Erica Halfpop - Under 1 year
Brady Bromeland - Under 6 months
Mary Gruver - Under 6 months