BIF
This is the option that the Agent always wants to offer the Card member to resolve the account.
What is a Balance in Full (BIF)?
SIF stands for.
What is, Settlement in Full?
We use these talk offs between the months of January and April.
What is a TAX Talk off?
This is the definition of a WIIFM.
What is "What's In It For Me"?
When a Card Member asks a credit question, this is the first thing the agent should state.
I am not a credit specialist.
This is where the BIF Calculator is located.
This is what the SIF amount is based off of.
What is the Segmentation rate?
A Card Member is asking questions about their Credit Report, this is where you find those talk offs.
What is the CBR concerns tab in the SWI tool?
This section is where you find the WIIFM tab in the SWI tool.
Where is section 4B?
After three or more options for a payment arrangement have been provided to the CM, what is best probing question to ask?
How close can you come to that payment?
These are the Balance in Full options that we typically provide.
What is 3,6,12 month options?
This is where you find the segmentation rate.
What is the Custom Data Segment or (CDS) in ICP?
This is the Talk off used when a CM is asking about the SIF/BIF being reported to the Credit Bureaus.
What is the "Reporting Payment/Non-Payment Tab" ?
Give an example of a probing question.
What is your source of Income at this time?
Do you see your situation changing soon?
What is preventing you from accepting this offer today? is it the overall amount or the monthly payments?
How can we make Chase a priority so you can take advantage of these savings?
When providing options to the CM, this should be done after each one.
What is PAUSE?
This is where you can find questions to help your BIF negotiations.
What is "Hierarchy Questions Tab"?
After the initial 3 month payment arrangement in the SIF calculator, if the CM is unable to make those payments, the SIF amount will go up by this percentage for the TOTAL SIF amount.
What is 15% added to the initial segmentation rate?
It is Tax season and a CM calls in asking why they received a 1099C, this is where you locate that Talk off.
What is the 1099C Tab in the SWI Tool? "Why did i receive a 1099C tab"?
The CM is calling in with a balance reduction letter, but is unable to afford the payments in a two month option. What WIIFM fits best for this situation?
I can give you time by setting up monthly payments now, and you can always pay it off sooner if your situation changes.
This is our preferred method of payment.
What is EPAY, via routing and account number?
Name three key factors that can help your BIF negotiations.
What is : offer balance in 3/6/12 month options, use assumptive language, follow the script, upbeat and professional tone, pause after each offer, If CM offers a payment amount acknowledge it.
What is 18 months?
What is VERBATIM?
Give three examples of a WIIFM.
What is:
One less thing to worry about.
We can set a monthly arrangement to buy you the time that you need, and you can always pay if off sooner.
stop the phone calls.
You are saving $___ by paying less than the full balance.
This is a key tool used to help determine the validity of the CM's financial situation and helps overall negotiations.
What is the CBR?