Unmatched Patient Experience
Q2 2022 WRV completion goal
What is 60%?
The two new measures added to the Quality program in 2022
What are MRP completion and PDV completion?
Initial visit scheduled by outreach team
What is a welcome visit?
Month our new Center Medical Director started in their role
What is February 2022?
The first city Oak Street operated in
What is Chicago?
Document every patient receives at the end of their visit
What is After Visit Summary (AVS)
Number of quality measures that compromise our quality score
The direct supervisor for WCs
What is the Center Operations Supervisor?
Who is Bernadette Ashley?
These three team members make up the center triad
What are the Outreach Director, Center Medical Director, and Practice Manager?
How many months need to pass before a fair patient is deemed "off cadence"?
What is 2 months?
Two of the three types of PDC measures within quality program
What are diabetes, HTN, and/or statins?
Required number of daily touchpoints to be completed by WCs.
What is 30 touchpoints?
Code to get into the office supply closet
What is 6401?
What is Speedway?
Total points to achieve gold in Unmatched
What is 80 points?
The mini cogs score that prompts a SLUMS to be completed
What is 2?
What the acronym MOA stands for
What is modified open access?
Number of team members currently at Irvington
32
This is an EMR that is specific to Oak Street
4 of the 6 main measure of Unmatched score
WV/WRV conversion, WRV completion, cadence, AVS utilization, 30 min high priority addressal rate
The three measures that are both part of the Quality program and the S+V program
Monthly target number of completed welcome visits
What is 52 WVs?
What is November 12?
This person is OSH's Chief Executive Officer (CEO)
Mike Pykosz