Aspirational Values
Just the Facts
Perspectives
100
Respectfully challenging one another and the status quo in order to improve
What is Productive Conflict?
100
5.7
What is our target result for the alignment of the business and IT strategy objective measured by the business partner survey.
100
Business Partner Survey
What is the measurement for Alignment of the Business and IT Strategy for the Customer Perspective?
200
Using resources wisely so we remain financially strong for our policyowners
What is Enterprise Stewardship?
200
400
What is our target result for improving I/S processes objective measured by the experienced kata learners.
200
Service Level Agreements
What is the measurement for Deliver Services for the Technology Perspective?
300
Focusing on reaching the conclusion in an expedited manner
What is Sense of Urgency?
300
100%
What is our target result for the grow core competency objective measured by the associates developing at least 1 new core competency.
300
Experienced Kata Learners
What is the measurement for Improving I/S Processes for the Process Perspective?
400
Asking whether the customer would be willing to pay for it
What Customer Value Focus?
400
96%
What is our target result for deliver services objective measured by the service level agreements.
400
Associates Develop at Least 1 New Core Competency
What is the measurement for Grow Core Competencies for the People Perspective?
500
Focusing on reaching the conclusion in an expedited manner
What is Sense of Urgency?
500
78%
What is our target result for managing technical currency objective measured by the technical currency index.
500
Increase Engagement Pulse Measures
What is the measurement for Grow Trust and Share Vision for the People Perspective?
M
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