System Check
What system had a recent update that cannot be "emailed" to reinstall?
What is the Database System!
Name one Behavior from our Reviews?
What is: Invites Curiosity, Develops self and other, Inspires commitment, Builds partnerships
Where can you go to show your coworkers how much you appreciate them?
What is Recognize!
Name 2 options that you can use and one that will not work when verifying access to EP VPN?
What is Push notification and Fast pass and we cannot use text option.
Name 3 ways to prevent failing FCR!
What is:
Be specific when quoting time frames. (don't say "4 business days" actually give them the date recommend for follow-up.
Wait on hold for the patient if they need to get something or call someone
Give them the FULL story to their order in a way of PAST, PRESENT, FUTURE
Offer to do an outbound call. Cannot be longer than 6 minutes and only use this as an option if you KNOW what is going on, remember we are not readers
If the patient hangs up call them back
Do everything you can on that call to move the order to the next step
What department is our guest speaker from? Have you had an interaction with them, tell us about it!
What is The ACE team!
What is different in OIT that recently changed once logged in?
What is 4 lines, and you'll see "Gensys Connected"
Give an example of a behavior, how would you deliver this on your review?
What is... Lets hear it!
I'll be on this.... so, I expect y'all to work together and help each other out. #WhatWouldDanielleDo??
What is PTO!