x
This pertains to the petitioner of the application—either a U.S. citizen or a Green Card holder—contacting Boundless or RapidVisa.
Sponsor
This is used to tag Ghost/Dropped Calls.
N/A
This refers to the foreign national or applicant
contacting Boundless or RapidVisa.
beneficiary
What are the 4 non-core services that will be sunsetted?
1. EAD
2. FMJ
3. RPRC
4. B1B2 Visa
When will the none-core services of RV be sunsetted?
June 30th, 2025
This is the tagging of the cx's call whose HubSpot account is under Belle Smith with prior owners who are eligible for BL services
Owned Eligible
This is the disposition for customer who wished to be removed from the contact list of BL/RV
Others
a call where received but there's no one on the other end, just silence (Dead Air)
GHOST CALL
What is the office hours of Boundless? (US time)
7am - 11pm PST, 7 days a week
This is the tagging of the cx's call whose HubSpot account is under Belle Smith with NO prior owners who are eligible for BL services
Fresh Lead (Eligible)
What is the disposition and tagging for this scenario?
The beneficiary who recently purchased/activated their account with BL
Beneficiary ; Paid customer
occurs when a phone call is unexpectedly terminated or disconnected before the conversation started due to technical issues, network problems, or system malfunctions,
Dropped Calls
What's the current USCIS timeline for the K-1 visa application?
8-11 months
added timeline for the next stage.
What is the protocol for customer who have previous green card denials?
We must obtain the denial letter before proceeding with the case.
** Before proceeding with the case, a team lead must submit a Jetdocs ticket to have an IIA vet the denial.
What's the current USCIS timeline for AOS application family based?
9.5 months from the date of Filing to the US government; may take longer or shorter
What's the tagging if the ISA was not able to complete all the Eligibility questions?
Fresh/ Owned Ineligible
This usually happens if:
1. An outbound representative's attempt to contact a customer is routed to voicemail, leading the customer to return the call in search of immigration assistance.
2. A customer calls back after a prior interaction with an Outbound Representative, typically to reschedule a meeting, process a payment, or ask a follow-up question.
Transfer / Looking for OB
What do we do for ghost/dropped calls with no owner?
- ISA will attempt to do a call back and make sure to leave a note via Hubspot.
What's the current USCIS timeline for CR-1 visa applications whose sponsor is an LPR?
35 months ; added timeline on the next stage.
What's the current USCIS timeline for CR-1 visa applications whose sponsor is an US Citizen?
14.6 months added timeline on the next stage.
What do we tell the customer if they happen to have an account (no information yet) with the email they have provided after they tell us that they do not have an account yet?
Thank you for sharing your email. I can see that you have an account created under your email address, and you haven't started filling out your online questionnaire yet.
When was the Travel Ban announced by Trump? and its effectivity date?
Announced: June 4, 2025
Effectivity Date: June 9, 2025
What's the rule of thumb for customers that tells us:
" I missed a call from you guys"
How do we verify a customer's account?
Give all the possible scenarios if talking with the beneficiary and sponsor.
If talking with Sponsor:
- ask for their email to pull up admin
- Ask for beneficiary's name
- and petition type
If talking with Beneficiary:
- ask for their email to pull up admin
- Ask for sponsor's name
- and petition type
What are the specific states that BL/RV can assist with proxy marriages?
1. UTAH
2. CALIFORNIA
3. COLORADO
4. KANSAS
5. TEXAS
6. MONTANA