Tasks
These labels help an ISA prioritize leads such as Hot, Warm, Cold, or Nurture.
What are tags?
What is an ISA expected to achieve on every call?
What is: to start a conversation that eventually leads to an appointment?
What is the most common objection you'll hear in the first 10 seconds of any real estate call?
What is: I'm not interested.
"Call me next year" - Is it Qualified or not Qualified?
What is: Not qualified
This planet is known as the “Red Planet.”
What is: Mars
What should you be sending daily before logging off to your agent?
What is: a daily report and ISA tracker?
What mindset is an ISA expected to have before taking calls?
What is: positive, confident, and in Shark Mode?
What objection stops many ISAs because the leads claims loyalty, even if they don't really have representation.
What is: I already have an agent
What 3 main things make a lead "Qualified"?
What is: Motivation, Timeline, Working with another agent.
The first President of the United States.
What is George Washington?
Why is note-taking during call or after so important?
What is because it helps future follow ups and allows agents or ISA to review detailed call outcomes.
What responsibility shows an ISA is consistently aligned with the agent’s expectations?
What is: meet the weekly goals set by the agent?
What's the purpose of using "curiosity" when handling objections?
What is: It opens the conversation without pressure.
This rapport skill makes the lead feel understood and open enough to consider an appointment.
What is: Empathy
How many Power Moves are outlined in the PowerISA Mastery Guide?
What is: 5?
How do you make sure you contact your lead again at the right time?
What is: setting CRM reminders and follow-up tasks?
What is the ISA expected to do each week to ensure continuous improvement on their calls?
What is: meet with their coach weekly
What do you respond when the lead says "call me in a year"?
What is: Of course, what do you expect would change between now and then?
What should you do if a lead asks you a question you do NOT know how to answer?
What is: Be honest, let them know you don’t want to give incorrect information, and use it as a hook to connect them with the agent?
When was PowerISA founded?
What is: 2015?
This is what an ISA should review before starting a call to personalize conversations.
What are: the lead notes, tags, and history?
ISA Expectation: To know the difference between a nurture lead and a hot lead, which is?
What is: Nurture Lead = Future Potential Lead
Hot Lead = Someone Ready Soon/Now?
What do you way to someone who say's they are not ready to make a move
What is the response it is never too early to be informed
ISA's must always clearly explain what the agent will deliver when setting the appointment — also known as what?
What is: Value proposition?
The number of bones in an adult human body
What is 206?