ClickNCollect
Alternate collector is
Anyone other than the purchaser
What are our delivery options
Parcel
Doorstep
Room of Choice
Adding a customer profile
Click the person with magnifying glass icon
Add phone#/email
Verify name and Address
Confirm delivery address
Verify any information not mentioned
Update and select profile
K-
O-
P-
A-
K- In range
O- In range not in Catalog
P- Picture in catalog
A- Is/Will be Discontinued
"Can not book delivery due to Stock Availability or Delivery capacity" means
If there is adequate stock then that means there is no delivery company available in their area to deliver the product
Pick up point is
Fedex location
Can a customer schedule delivery for a month out?
No, It has to be within 2 weeks
Booking an article
Click on the first icon in book articles and products
Get the article number
Search
Add the quantity
Book articles/enter
Close window
Sales Method options are
Self Serve
Full Serve
DDS
Satellite
Who does the COI Protect?
The delivery company from having to pay out of pocket for any possible damages while delivering
What would cause a store to be unavailable
Low stock (5>)
Store does not have the man power to offer CNC
When booking an article what should be your default store?
159 WE CAN NOT CHANGE IT
Set the default order screen
Go to setting
User settings
Change first drop down to distribution
Change second drop down to remote living room planning
SAVE
How to do fix your screen if its blank in centiro?
You go under visibility
Choose som shipment search
Does IKEA offer a Military or Veterans Discounts?
We do not offer them at the moment
Pick up point option has no price means
Unavailable
When you go to service and transport to and book service what tabs are available?
Delivery
Collect
Confirming payment
Magnifying glass under open orders
Scroll down beside clear and check only your own orders box
Search
Choose the customers name
double click name
Got to payment summery tab
Look for "PAID" box to have amount paid in it
What information do you need to look up a customer order?
Order#/Name
Delivery date
Buy back and resell is available to who?
Ikea Family Customers
What would a customer need to know to collect their items for CNC when they are the store
Follow signs in the parking lot for CNC
Show your confirmation number and ID
Coworkers will put items in the car for the customer
Will the out of stock message appear when booking the articles?
No it wont appear until you attempt to book service of the item
Foreign Credit Card
Go to customer profile
search by phone#/email
Fill in the customer full address in the billing including their country in line 1 and 2
In the zip code field you will have to type in 21236
it will auto populate City/State
SAVE
What should be checked in each tab before we transfer
Shipment: Delivery status, Delivery date, Products
Address: Make sure the receiver address matches what the customers delivery address is
Tracking events: Make sure their are no hold ups with the delivery company
Delivery instructions: Make sure customer provided all information about how to deliver
Notes: Look for reschedules
What kind of services do we provide?
Delivery
Task Rabbit
Kitchens
CNC
Buy back and resell
Planning tools