Health Inspections
What 3 items must all drinks have to be health code compliant?
Cup, Lid, Straw
What is the direct line for Security from any of the landline phones in the building?
5555
How many minutes early, or late, can you clock in?
8
What restaurants are in the District?
Fuse & Jack Daniel's
You must use every guest's ____
Name
What do you have to do before putting new gloves on when changing your gloves?
Wash your hands.
Where do you need to enter and exit the building?
Star Services Center
What time can we begin alcohol service on Sundays?
10am
What part of the hotel is the main lobby in?
Cascades
What two details do you need to say when handing a drink off?
The drink, and their name
Where do your personal belongings need to be during operation?
Downstairs in your locker
How long can yellow pads be left on the floor?
They need to be removed immediately.
What is the 15/5 rule?
Make eye contact and smile at 15 feet, greet them at 5 feet
Where is the Delta Portico?
Outside, between the conference center and the boats?
What should we never say to the next guest in line?
Next
Name 2 possible repercussions of failing a health inspection.
The outlet will be re-evaluated, the outlet could be shut down, you could lose hours, the building could lose reputation
Where should we direct guests in the event of a tornado?
Into the tunnels
What is the consequence for not getting a manager to fix an incorrect tip?
You risk termination
Name 3 of our ballrooms.
Tennessee, Governor's, Delta, Presidential, Magnolia
Who is the most important person in line?
The third person in line
What temperature does soup need to be held at?
140 degrees Fahrenheit
Who is the director of safety and security?
Greg Pezzo
How many hours can you work before you have to take a break?
6
Where are the Hermitage breakout rooms?
Magnolia second floor
What should all guests be offered at the end of the transaction?
Further assistance, and an itemized receipt