Switchboard
This is the "service" we use to log calls.
What is Service Now
These are the people you should email after filling out a vending machine form.
Who are the ISS Supervisor and Susan
These are the forms of payment that we accept at the Information Desk.
What are RowanBucks, Cash, Credit/Debit.
This is the place where we store high valued items.
What is the BM Safe
This is what you should do if the printer is out of paper.
What is replace the paper from the supply under Information desk.
This is the mode that you should be in if you need to step away from the computer.
What is Not Ready mode
These are the people that fill out the forms at the front desk.
Who are everyone in this room... duh!
This is the System we use to process Rowan Bucks
What is Atrium.
This Information Desk shift is responsible for calling public safety and emailing Rowan cards services.
What is the 11-2 info shift
This is what you say during a proper walkie check.
What is Info/Switchboard/Welcome Desk to BM walkie check.
This number would be the extension for 856-256-4000
What is 64000
This is the color of the copy that we keep.
What is white
This is what you should do if you make a mistake during ticket sales.
What is type the mistake in the final question section of the google form and email the ISS Supervisor
This is the section of details on Pixit that only BMs and ISS members have access to.
What are the internal notes
This is what to do if someone comes up to the desk with a medical emergency.
What is alert the BM immediately!!! (they are properly trained and have the correct procedures to deal with these events.)
These are some resources that you can use to help callers.
What are the front desk binder, Rowan University website, ISS drive, and Google (for general info)
This is what you should do with marketing request forms if Melissa is not in her office.
What is slide the form and flyers under her office door.
This is how you double check if you charged someones Rowan ID.
What is check you transaction history on Atrium
These are some things to do when someone comes to pick up an item.
What are
Asking questions to verify the item belongs to them
What does the item look like? Does it have any identifying characteristics?
Selecting “pick up” and fill out guest’s information who is picking up the item (Name and email address)
This is the resource that you use to find events going on in the student center and around campus.
What is 25Live
These are a few things you should write down in emergency situations.
What are caller's full name, phone number, email address, banner ID (if they are a student), student name (if they are not the caller)
This is what we accept in exchange for a portable charger.
What are Rowan IDs. (only state IDs if last resort)
This is the other department that helps run Ticket Sales.
What is SUP
This is the step in ensure that the public sees the item that you are posting.
What is Publish. (Please do this, DO NOT LEAVE ITEMS IN THE QUEUE)
This is where the pop up decorations are located.
What is the safe room in bins labeled by month