Issue Management POC's
Jennifer Plaza supports this LOB
What is EMM?
Customer did not receive credit for fraud claim
What is Customer Impact?
The first step of reporting a concern
What is a Potential Concern submission?
Leader for Loss Review
Who is Dawn Lippard?
Chase has 4,700
What is Branches in the US?
Kristen Rivera supports this LOB
What is FSI?
Negative publicity on social or news media
What is Reputational Impact?
A concern that requires additional review through the Issue Management Process
What is an Emerging Concern?
Leader for Exam Ready
Who is Joe Trevino?
Chase is named after this Secretary of Treasury
Who is Salmon P. Chase?
Alan Rittgarn supports this LOB
What is Check Fraud?
Customer did not receive required disclosures
What is Regulatory Impact?
An emerging concern with confirmed risk to the bank
What is an Issue Management Concern?
Leader for Quality
Who is Mike Astgen?
There are 15,000 owned by Chase
What are ATM's?
Deb Dehmlow supports this LOB
What is Card Fraud Prevention?
Unresolved Fraud Trend
What is Financial Impact?
An Issue Management Concern escalated to Medium or High Severity
What is an Action Plan?
Leader for Robotics
Who is Maureen Dean?
One of the Most Exclusive Credit Cards owned by Chase
What is Chase Sapphire Reserve?
Imelda Garza supports this BCSG Team
What is Issue Management?
The four categories that cause positive or negative impacts
What are Regulatory, Reputational, Financial and Customer?
The Remediation of an Issue Management Concern
What is a Correction Case?
Leader for Business Controls Support Group
Who is Greg Willis?
Number of Chase Employees
What is approximately 314,233?