Chapter 9
Department stores, specialty stores, discount stores, off price retailers , supermarkets, convenience store, online retailers
What are 7 major segments of retail industry?
return on sales. Divide operating income by revenue
What is operating margin?
different technologies merging to work together. Improves user experience
What is technology convergency?
product/services sell directly to consumers via their websites or platforms.
What is direct sales model?
content on social media or websites, featuring updates from their network, subscribed content, or recommended posts.
What are newsfeed?
online retail market is competitive for consumer attention and loyalty.
What is competition ?
financial obligations company is required to settle within one year or within the company’s operating cycle, whichever is longer.
What are current liabilities ?
Highest share of e book market
What is Amazon?
Example of online retail model
What is Amazon?
one of the largest online marketplaces where individuals and businesses can buy and sell goods through auction-style listings or fixed-price sales
What is Ebay?
Trust & security of customer data. Personal & payment info
What is customer trust & security?
approach to sales and customer service that provides an easy experience both online and offline.
online news organizations like BuzzFeed, Huffington Post, Vice News, and Vox.
What is native digital news site?
third-party sellers sell directly to consumers, often providing logistics support.
What is marketplace model?
online interactions between businesses and customers, specifically as it
relates to social media and digital commerce
What is engagement?
competition, customer trust & security, logistics & delivery, returns & customer service, mobile commerce, data management & personalization
What are central challenges for ONLINE retail industry?
popular app allows users to share reviews and recommendations for local businesses, hotels, shops etc. Great for business advertising
What is yelp?
staggered schedule for releasing TV & movies across various platforms to maximize revenue
What are release windows?
pay a recurring fee for access to products or services.
what is a subscription model?
group of individuals or organizations that share practices or goals.
what are practice networks?
difference between a company’s revenue and the cost of goods sold divided by the revenue.
what is gross margin?
online grocery delivery and pickup service, customers can shop for groceries through app.
What is Instacart?
strategy for business to sell products or services, uses methods for generating revenue and engaging customers
What are sales model?
allows writers and creators to publish newsletters directly to their audience and paid subscriptions
What is substack?
aggregates content into one interface. They serve several functions in e-commerce environments:
Gateway for Information:
Personalization:
Community Building:
what are the functions of portals