KNOWLEDGE
How many days does a PRO have to schedule a job once it becomes RTS?
2 business days
TRUE OR FALSE: I must notate who I spoke with on every call.
TRUE
VOC
Voice of Customer
$103
What is the name of the dad in the tv show "The Simpsons"?
Homer
When providing cash compensation, how many days does the customer have to pick up their $$ from the store?
30 days
What tool should we use to find processes to assist our customers?
Knowledge/Salesforce
ISM
Installation Support Manager
Who is the RISM of R7?
Beth Cline
Who is Luke Skywalkers father?
Darth Vader/Anikin Skywalker
If a products ETA is 30 days away, when would you set a follow up task for?
2 weeks
What disclosure must we always give on outbound calls?
Monitored & Recorded
SF&I
Sell, Furnish, Install
How much does a PRO get paid per mile for additional milage?
$2.50
Which direction does the sun rise in?
East
What is the GL code for INSTALLER ERROR?
892000
What are two different ways you can verify a customers record?
Name on Record; Phone Number; Job, WO, or Order Number; Email Address; Address
IME
Installations Made Easy
What screen in Genesis allows you to set a pick up?
1.5.6
Who played the character HARRY POTTER in the movie franchise?
Daniel Radcliffe
Lead Safe Practices must be followed on homes built prior to what year?
1978
What is the SMART goal?
82%
RONA
Roll Over Next Agent
What screen in Genesis allows you to check if a product is in stock?
5.1
Who wrote the famous novel "To Kill A Mockingbird"?
Harper Lee