Security
MFA
Multi-Factor Authentication: Requires two or more verification methods to confirm identity.
HIPAA
Health Insurance Portability and Accountability Act: U.S. law requiring protection of health data.
MSP
Managed Service Provider: A company that manages IT services for other businesses.
TSD
Technology Services Distributor: Middle layer connecting advisors with telecom/IT providers.
SOC
Security Operations Center: A centralized team that monitors and responds to security incidents.
PCI DSS
Payment Card Industry Data Security Standard: Rules to protect cardholder data.
RMM
Remote Monitoring and Management: Software MSPs use to monitor client systems and networks.
EDR
Endpoint Detection and Response: Security tools that monitor and respond to threats on devices like laptops and servers.
SIEM
Security Information and Event Management: Collects and analyzes security data for real-time alerts.
PII
Personally Identifiable Information: Any data that could identify an individual, requiring protection.
PSA
Professional Services Automation: Platforms that help MSPs manage tickets, projects, and billing.
MDR
Managed Detection and Response: A service that combines technology and human expertise to detect and respond to cyber threats.
DLP
Data Loss Prevention: Tools and policies that prevent sensitive data from being leaked or stolen.
SOC 2
Service Organization Control 2: An audit standard for managing customer data securely.
Tier 1
First-line Support: Handles basic issues like password resets, printer problems, or simple troubleshooting.
UCaaS
Unified Communications as a Service: Cloud-based phone, video, and messaging solutions sold to replace legacy PBX systems.
BDR
Backup and Disaster Recovery: A system that ensures data can be restored and operations resumed after loss or disruption.
Cybersecurity Maturity Model Certification: A U.S. DoD program requiring contractors (and their MSPs) to meet specific cybersecurity standards.
Co-Managed
Co-Managed Information Technology: A model where MSPs supplement an in-house IT team.
CCaaS
Contact Center as a Service: Cloud-based customer service and call center platform.