House Calls
When can you schedule a housecall?
Mon-Fri 9am - 5pm
What are banned activities at the desk?
Eating
Headphones
Drinks without a top
Medical student needs help with viewing patient files
Transfer to ISD
Visitor Requests Temporary NetID
Use link IT computer to authorize and print guest pass
Login Password for computers?
ITSCtes4
How many people must go on a housecall?
2 people
Nitowl Duties?
Clean and wipe desk
Logout of computers/phones
Eastman student has issue with password
585-775-2000 Option 2
First Time Logging Into Box
Have them send their box administrator an email
How long do guest passes last
72-hours
What information do you need for a housecall?
Name
Time
Phone Number
Building & Room Number
Can you recite the phone script?
Thank you for calling the AS&E IT Center, my name is [NAME]. Can I please have your NetID?
Simon Student Cannot Print
Refer to ID Office
The computer screen won't turn on, stays black.
Can check ribbon connection but otherwise we do not accept the computer
Who can verify SSN and DOB of customers?
Berthenia and Freddie
Who must be contacted and how before a housecall?
Employees over email/teams
Berthenia over email/teams
Customer over Jira
Morning Shift Duties
Login to phones and computers
Prop open back door
Turn on light
Check loaners for late items
Warner student needs email setup
Have customer send Warner IT an email to request an account
Driver issue with Linux machine
We do not support Linux officially.
Name all the old leads!
Eli, Ahmad, Anela, Daniel, Jack, Jose
What are the first three digits of an unregistered device?
172.*.*.*
Phone Login
Login -> * -> Number of Phone -> #
Issue with printer in the IT Center
ECM
Customer wants get data off new MacBook that wont turn on
DO NOT OPEN as it will void the customers warranty
Name all the new leads!
Alessia, Kate, Gabe, James