Office 365 / Microsoft 365
What is the default retention period for deleted emails in Outlook
30 days
What tool do you use to check system logs?
Event Viewer
What does DNS do?
Translates domain names into IP addresses
What is the principle of least privilege?
Giving users only the access they need and nothing more
A user says their email isn't syncing on mobile. What's the first question you ask?
Did you recently change your password?
Where can you reset a user’s MFA in Microsoft 365
Microsoft 365 Admin Center > Active Users > Multi-factor authentication
What is the command to release and renew an IP address?
ipconfig /release and ipconfig /renew
What port does RDP use?
TCP 3389
What is BitLocker used for?
Full disk encryption on Windows systems
A printer is online, but users can’t print. What’s your next step?
Check the print queue and restart the spooler service
What is the difference between a shared mailbox and a distribution list?
A shared mailbox can receive and send mail; a DL only distributes mail to members.
A user’s profile won’t load and logs into a temporary profile. What should you check?
Answer: Corrupted user profile registry key (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList)
What is the difference between a switch and a router?
A switch connects devices within a LAN; a router connects different networks.
What Microsoft tool can enforce password policies?
Group Policy Management (GPO)
or
Intune
A user reports slowness. How do you begin troubleshooting?
Ask when it started, what applications are affected, and whether it’s isolated or widespread
What tool in Microsoft 365 helps identify and alert on risky user behaviors such as impossible travel or multiple failed logins?
Microsoft Defender for Cloud Apps (formerly Cloud App Security)
What is the fastest way to boot into Safe Mode?
Hold down SHIFT while restarting, or go to Settings > Update & Security > Recovery > Restart now.
What is the command to test network connectivity?
ping
Where do you add a user to allow RDP access to a machine?
System Properties > Remote tab > Select Users
A user can’t access a shared folder but others can. What’s the likely cause?
NTFS or share permissions issue
What is the default OneDrive storage quota per user in Microsoft 365 Business Standard?
1 TB
What can cause a mapped drive to disappear after reboot?
The drive was not set to reconnect at login or Group Policy overwrite
What’s the default gateway used for?
Routing traffic from a local network to external networks (like the internet)
What port must be open for secure SMTP email?
TCP 587
A laptop connects to Wi-Fi but says "no internet." What do you check first?
IP configuration or DNS resolution