Laptop Components
Displays and Wireless
Hardware
Maintenance
Troubleshooting
100

Which laptop component makes use of throttling to reduce power consumption and heat?

  • CPU
  • motherboard
  • optical drive
  • hard drive
  • CPU
100

Where is a Wi-Fi antenna commonly located on a laptop?

  • on an external USB adapter
  • above the laptop screen
  • next to the keyboard
  • on the side of the laptop
  • above the laptop screen
100

A technician is trying to remove a SODIMM module from a laptop. What is the correct way to do this?

  • Press outward on the clips that hold the sides of the SODIMM.
  • Pull outward by holding the center of the SODIMM module.
  • Apply downward force on the SODIMM module.
  • Desolder the SODIMM module.
  • Press outward on the clips that hold the sides of the SODIMM.
100

What type of device is commonly used to measure and collect daily activity data for achieving personal goals?

  • phablet
  • smart camera
  • fitness monitor
  • Global Positioning System
  • fitness monitor
100

What is the next step in the troubleshooting process after a solution has been implemented on a laptop?

  • Verify the solution.
  • Document the solution.
  • Ask the customer to explain the problem.
  • Return the device to the customer.
  • Verify the solution.
200

Why are SODIMMs well suited for laptops?

  • They have a small form factor.
  • They connect to external ports.
  • They do not produce heat.
  • They are interchangeable with desktops.
  • They have a small form factor.
200

A user needs to connect a Bluetooth device to a laptop. Which type of cable is needed to accomplish this?

  • None. Bluetooth connections are wireless.
  • VGA cable
  • USB cable
  • EIA/TIA 232 cable
  • parallel cable
  • None. Bluetooth connections are wireless.
200

When replacing or adding memory to a laptop, where can a technician find the maximum amount of RAM each memory slot can support?

  • BIOS
  • System Properties window
  • POST screen
  • website of manufacturer
  • website of manufacturer
200

What is the first step in the process of troubleshooting a laptop?

  • Identify the problem.
  • Establish probable causes.
  • Determine the exact cause.
  • Verify full functionality.
  • Identify the problem.
200

While troubleshooting a mobile device, a technician determines that the battery is not holding a charge. What is the next step in the troubleshooting process?

  • Implement a solution.
  • Document the findings.
  • Determine the exact cause.
  • Verify the solution and full system functionality.
  • Determine the exact cause.
300

What is a characteristic of laptop motherboards?

  • Laptop motherboards use the same form factors as desktop motherboards.
  • Laptop motherboards are proprietary.
  • Laptop motherboards use standard form factors.
  • Laptop motherboard components are compatible with desktop motherboards.
  • Laptop motherboards are proprietary.
300

A technician has installed a wireless Ethernet card in a Windows 7 laptop. Where would the technician configure a new wireless connection?

  • Control Panel > Networking and Sharing Center > Set up a new connection or network
  • Control Panel > Administrative Tools > Services
  • Control Panel > Internet Options
  • Control Panel > System > Device Manager
  • Control Panel > Networking and Sharing Center > Set up a new connection or network
300

What should be done immediately after a CPU is latched in and screwed down to a laptop motherboard?

  • The heat sink should be attached to the CPU.
  • The cooling fan should be fastened to the motherboard.
  • The power cable should be attached from the cooling fan to the motherboard.
  • The locked down CPU should be protected with thermal paste.
  • The locked down CPU should be protected with thermal paste.
300

A technician has been asked to decide which laptop components should be cleaned on a monthly basis as part of a maintenance routine. What are two examples of components that should be included? (Choose two.)

  • exterior case
  • keyboard
  • CPU
  • optical drive
  • RAM
  • exterior case
  • keyboard
300

A technician notices that a laptop display appears stretched and pixelated. What is a probable cause of this?

  • The display properties are incorrectly set.
  • The power management features are incorrectly set.
  • The power inverter is failing.
  • The screen has been burned in.
  • One of the RAM modules is failing.
  • The display properties are incorrectly set.
400

Which laptop component converts DC power to AC power?

  • fluorescent tube
  • inverter
  • power supply
  • backlight
  • inverter
400

Which technology provides laptops the ability to function on a cellular network?

  • mobile hotspot
  • Bluetooth
  • infrared
  • 802.11 Wi-Fi
  • mobile hotspot
400

Which technology allows a mobile device to establish wireless communication with another mobile device by touching them together?

  • Bluetooth
  • NFC
  • IR
  • Lightning connector
  • NFC
400

To clean laptops, which two products are recommended? (Choose two.)

  • cotton swabs
  • ammonia
  • rubbing alcohol
  • car wax
  • mild cleaning solution
  • cotton swabs
  • mild cleaning solution
400

A user with a company-issued smartphone notices that there is a gap at the end of the device. A technician examines the smartphone and discovers that the battery is swollen. What should the technician do next?

  • Use the smartphone until the battery is completely discharged.
  • Clean the battery leads with baking soda.
  • Replace the battery.
  • Use a multimeter to see if the output voltage is within range.
  • Replace the battery.
500

Which two statements are true of a laptop CPU when compared to a desktop CPU? (Choose two.)

  • Laptop CPUs operate at higher clock speeds.
  • Laptop CPUs use smaller cooling devices.
  • Laptop CPUs consume more power.
  • Laptop CPUs are interchangeable with desktop CPUs.
  • Laptop CPUs are designed to produce less heat.
  • Laptop CPUs use smaller cooling devices.
  • Laptop CPUs are designed to produce less heat.
500

Which two methods can be used to configure laptop ACPI power options? (Choose two.)

  • BIOS settings
  • Windows Power Options utility
  • Windows UAC settings
  • Windows AERO theme settings
  • power dial
  • BIOS settings
  • Windows Power Options utility
500

What are two differences between an e-reader and a tablet device? (Choose two.)

  • An e-reader only supports Wi-Fi connectivity but a tablet can support both Wi-Fi and cellular connectivity.
  • An e-reader commonly has longer battery life than a tablet device.
  • A tablet device is usually lighter in weight than an e-reader.
  • A tablet device screen may be harder to read in direct sunlight than an e-reader screen.
  • A tablet uses an electronic paper technology that provides better performance than an e-reader.
  • An e-reader commonly has longer battery life than a tablet device.
  • A tablet device screen may be harder to read in direct sunlight than an e-reader screen.
500

What two steps must be taken before performing a cleaning procedure on a laptop computer? (Choose two.)

  • Disconnect the laptop from the electrical outlet.
  • Wipe the surface of the touch pad.
  • Clean the screen with a cloth.
  • Remove all installed batteries.
  • Insert the cleaning disk into the optical drive.
  • Backup the registry.
  • Disconnect the laptop from the electrical outlet.
  • Remove all installed batteries.
500

What is Heine's favorite hobby?

Rock climbing

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