Email/Helpdesk
What is email address to send all of your IT issues?
help@fds.org
You can use the printer to make copies of church programs and family reunion agendas?
False. Only FDS material should be used to make copies.
It is ok to give your supervisor you password just in case you forget it?
False: You should never share your password with anyone.
Who is the Head Start Director for FDS?
Teresa Rice
T or F. You should click on every link that comes in your email regardless of who it comes from.
False.
T or F. All computer issues some how resolves itself once you call IT for Help.
True and False
Most if not all FDS staff usernames generally consist of what?
The user's first initial and the user's last name.
How many years has FDS been in existance?
25 years
What is the name of the help desk Ticketing system?
Trackit
In what and where should classroom ipads be stored?
Charging cart located in the front office.
What is the best place to write down your password so you can remember it?
Nowhere! Never place your password in public view.
What program should the parents use to sign in a child?
Child Plus on Ipad
How many people equal a fully staffed IT Dept?
3. Assistant Director, Systems Mgr and Help Desk Analyst.
Your computer is acting weird and nothing is working as it should. What is the 1st thing you should do before contacting IT?
Reboot your computer!
How many minutes does it take before your computer locks itself when left alone?
15 minutes
How many open classrooms does WVE+EGL have?
I dunno! What she said!
What does Phishing mean?
Fake emails sent to users in order to get personal information.
What is the Agency ID you need when logging into ChildPlus
FamilyDevServInc
Password complexity rules consist of:
8 characters and must include 3 of the 4:
1 Uppercase, 1 Lowercase, 1 Number, 1 Special Character.
What was the name of the center before it was called Windsor Village
Service Center 1