Values
Doing what's right when no one is looking
What is Integrity
What do we commonly interchange Customer with?
What is Associate
What are the two sides of the coin
Principles - Our core values determine our direction
Process -How we deliver on it
This human interface device has a common name to a popular musical instrument.
What is a keyboard
What is Donna Reeve's married name
Reeves
As a team member, I Look for ways to fine-tune a process, people skills, and mindset.
What is Continuous Improvement
What is I.T.'s corporate objective
To drive requests through the I.T. portal
Name one of the three components of the Norm Reeves Way
Take ownership of the guest experience
Anticipates customer's wants and needs
Exceed your customers expectations
A specific type of portable device that is no more than 1.5cm thick is lightweight and has a generous battery life.
What is an Ultrabook
Refer friends and family to work and get paid
What is the Employee Referral Program
We believe in the strength of the team
Teamwork
What three things should we improve on daily?
Processes
People Skills
Our Mindset
I help employees with illness, transfers, or anything employee related
What are HR Managers
This relentless attack is based on trial and error, in which the hacker attempts to determine passwords or access encrypted data.
What is a Brute Force attack
What year was the Norm Reeves charity fund was founded
Year 1995
Having an enjoyable workplace and also a great attitude.
Fun
The point of interaction between a Norm Reeves team member and the associate is where the opportunity is
Won or Lost
Ensures all vehicles are handled and delivered with care.
Sales Valet
Developed in 1982, this communication protocol made it possible to transfer electronic mail.
What is SMTP, "Simple Mail Transfer Protocol"
You will need me when you are having difficulties with your vehicle.
What is a technician
We do it and we own it
Accountability
What are the 5 p's for the Norm Reeves Way
Property
Product
Promotion
Process
People
Advises guests about necessary service for routine vehicle maintenance
Service Advisor
Unicode, the standard for character encoding used to represent multilingual text as binary, is the successor to this US encoding standard.
ASCII, "American Standard Code for Information Interchange"
Hundreds of thousands of dollars are spent to generate customers' emails, calls, or showroom traffic.
What is advertising/media