User Error
User is unable to sign into a computer at another office because they failed to change this setting.
What is the context?
Recently changed from DWSS now that we have merged with another agency.
What is DSS?
This small office is known for certifying businesses that are suited to supervise the youth.
What is Child Care Licensing?
The often result of a user that has had his computer quarantined and pick-up by Desktop Support.
What is a reimage?
Old and infamously known for its USB-C issues.
What is the Precision 3550?
A user does not remember his O365 password, and cannot reset it because he's also doesn't know how to answer these...
What are security questions?
Holds configurations that are crucial for imaging to work.
What is the BIOS?
This office is known for its slow internet connection, and being the worst place to reimage a computer.
What is the Flamingo DO?
Used to scan a computer for threats after irregular activity is discovered.
What is Symantec Endpoint Protection?
This model is common among the Agency, but is limited to Windows 10.
What is an HP Z240?
A user has locked himself out after three sign-in attempts, and truly believes he typed everything correctly. What did he forget to make sure was enabled?
What is Num Lock?
This Multi-Automated Data System is currently used by welfare programs, outlast rumors it would be replaced.
What is NOMADS?
The newest district office known for their spacious cubicles, standing desks, and fancy monitor mounts.
What is the Pershing DO?
This company is responsible for sending our employees fake phishing emails to ensure users are diligent about what they are clicking.
What is KnowBe4?
This model is a desktop known for it's smaller frame, and rarity among all district offices.
What is the Dell Pro Slim Plus?
A user logs in, but doesn't have access to the network drives or Secure Login. She doesn't know what prevents access.
What is computer login?
System used by multiple tech teams to track, and manage relevant incidents occurring within the agency
What is OTRS?
One of our smallest district offices with the fewest working employees.
What is the Pahrump DO?
An attack method often caught by the security team that is usually hidden within an .exe file a user downloads.
What is a Trojan Horse?
This model is known for sleek design and its touch screen ability.
What is the Precision 3590?
For this reason, a user is unable to receive a text from Microsoft on his cell phone to receive his MFA code.
What is a blocked number?
Translates domain names like "www.google.com" into IP addresses used by computers to locate it.
This small office is rarely visited, but requires everyone to enter through metal detectors.
The State of Nevada was caught up in this type of attack recently, which caused multiple agencies to close down for several days.
What is a ransomware attack?
Dell model that is too old to be on the DSS network, we're passively looking for them to ensure it is no longer being used.
What are Bytespeed laptops?