The Resume
What is the first section that should be on your resume (just below your name/ contact info)
The Professional Summary
This document summarizes your education, skills, experience, and accomplishments when applying for a job.
What is a résumé?
What does ITIL stand for and why is this important in your field?
(Information Technology Infrastructure Library), a framework for managing IT services efficiently.
Showing up to work on time consistently demonstrates this quality.
Reliability.
The first commercially available computer mouse, made of wood, was invented by whom?
Douglas Engelbart
How many bullet points should you list for each job
100 bonus points if you can explain why?
3-5
Because too many bullet points can be distracting for the employer/ they may not read through all of them if there are too many.
This is the system employers often use to scan résumés for keywords.
What is an ATS (Applicant Tracking System)?
Studies show that 30-50% of IT support requests involve this ____________
forgotten or expired passwords.
This means taking responsibility for your work and your mistakes.
Accountability.
The QWERTY keyboard was designed to prevent what problem in early typewriters?
Jamming of mechanical keys
What verb tense should you use if you list a previous job vs. a current job
Past tense for previous jobs (E.g. Managed a team of 4 cooks)
Present tense for current jobs (E.g. Managing a team of 4 cooks)
You see an IT Specialist position requiring "customer service, troubleshooting, and communication." What should you do with those keywords?
Incorporate relevant keywords into your résumé and interview examples.
A significant portion of IT service desk tickets involve scam emails, malicious links, or compromised accounts.
The term for this is ____________
Phishing
You accidentally make a mistake while troubleshooting. What should you do?
Be honest, communicate the issue, correct it if possible, and learn from it.
Minecraft's Enderman language is actually what?
English played backward
How long should your resume ideally be
1 page.
if 2 pages, should at least fill out halfway down the second page, or be 2 full pages.
You're asked in an interview, "Tell me about yourself." Should you tell the interviewer your entire life story?
No! Give a concise professional summary focused on relevant experience, skills, and career goals.
List 3 IT certifications that can boost your career?
- CompTIA A+
-ITIL Foundation
-Microsoft 365 Certified
-Google IT Support
*Also increase salary potential!
Why is confidentiality especially important for IT professionals?
IT employees may have access to sensitive company, employee, customer, or system information.
In The Legend of Zelda, Link’s iconic green tunic was originally chosen due to what technical limitation?
Color palette restrictions on the NES
This term describes words that would stand out the employer/ be picked up by an applicant tracking software.
Hint, this is 2 word answer
Buzz Words
You don't meet 100% of the qualifications for an IT position. Should you automatically skip applying?
No. Evaluate the required qualifications, transferable skills, and overall fit before deciding.
List 3 different settings you could work in as a service desk technician
-Corporate office
-Remote/ work from home
- Call center/ IT support center
-Data center
- Hospital/ Healthcare
-Education (schools/ universities)
- Government / Military
-Retail / Manufacturing
Your friend who works at the company asks you to look up information in a system they aren't authorized to access. What do you do?
Don't access or provide unauthorized information and follow company security policies.
The term "bug" in computing became popular after a literal bug was found in which early computer?
Harvard Mark II