💰 TCR Troubles
Your TCR won't dispense cash and VB/VS transactions are failing.
What is running a CFM test?
You're getting a "Trouble connecting to signature pad" error.
What is unplugging the USB, relaunching eReceipts, and reconnecting the pad?
You try opening Symitar but receive a "Console in Use" message.
What is waiting for the stale session to clear or moving to another workstation?
Your laptop can't connect to Wi-Fi and members are waiting.
What is connecting through Ethernet as a temporary workaround?
This update pop-up can be delayed temporarily, but eventually requires a restart.
What is Keeper?
Your TCR is completely unresponsive and failing tests.
What is power cycling the TCR for 30 seconds and rerunning CFM tests?
A teller logs into a brand-new laptop and eReceipts immediately begins throwing errors.
What is reviewing the eReceipts Compass setup procedure and formatting the printer?
A pink banner appears in Symitar indicating a network connection issue.
What is checking that Cato is connected and relaunching Symitar?
This network application helps keep Symitar connected.
What is Cato?
This password-management system sometimes requires new device authorization.
What is Keeper?
Before calling IT for a cash dispenser issue, this test should be your first move.
What is a CFM test?
The error mentions TransactionResolveError.
What is reviewing Symitar settings and formatting the printer?
Your Symitar screen suddenly appears tiny after an upgrade.
What is following the display settings KB article?
A network account lockout can cause this core system to stop working.
What is Symitar?
When Adobe refuses to print a PDF, IT recommends printing from this instead.
What is a web browser?
After restarting your TCR, you should do this before attempting another transaction.
What is rerunning a CFM test?
When using a spare or MMC laptop, what should you do at the end of your shift to help prevent eReceipts issues for the next user?
What is signing out or restarting the laptop?
You are completely locked out with an "All Sessions for This Console in Use" message. What should happen next?
What is opening a Service Desk ticket so Jack Henry can clear the sessions?
A dock isn't communicating properly and devices aren't staying connected. What's a simple troubleshooting step?
What is power cycling the dock?
A member's signature won't capture. Which piece of hardware should be one of your first troubleshooting checks?
What is the signature pad?
You unplug the TCR during troubleshooting. How long should it remain unplugged?
What is 30 seconds?
This printer-related step is frequently used to resolve TransactionResolveError issues.
What is formatting the printer (PF transaction / Step 3.6)?
What information did IT need when a user was locked out of Symitar?
What is the user's Teller ID/PTTY information?
If Ethernet doesn't work and connection issues continue, who should you contact?
What is the Service Desk or IT?
A user is locked out of LoansPQ/MeridianLink. What is the resolution?
What is having IT manually unlock the user?