IT Team
What animal is Dusan afraid of?
Dogs
How long is the charger loan policy?
3 hours
What does LS stand for?
Large Shelf
When it doubt ...
Google it. Google is your best friend at the help desk :) or use the knowledge base
Who's the president of HWS?
Joyce P. Jacobsen
What is John Lord's favorite classic car?
Nissan Datsun
What are two things you should always write down when speaking to someone over the phone?
Write down their full name and phone number.
Where is Print Services Located?
Basement of Scandling
What is the name of the first female doctor (she graduated from William Smith)?
Elizabeth Blackwell
Who is the table-tennis champion of Central New York?
Dusan
What is John or Mikes Extension?
John 3175
Mike 3321
What color marker can student employees use?
Purple and Green
What do you put in the title at the beginning when you have an incoming hardware repair request and put it on the rack?
RACK:
What is our student to faculty ratio?
10:1
Who are the Two Notary in IT Services
Wayne and Pam
What's the difference between a Service Request and an Incident Form?
Service Request: when someone is requesting information or advice
Incident Form: when someone needs technical help
What 3 things do you need to put on a package?
The date it was received, The last name of the recipient, and the letter of where it is going to be sorted into.
What is the Server of HWS when connecting to Outlook
HWSMICRO
What is HWS's Motto?
Live a Life of Consequence
What is Mikes Second Language?
Spanish
What do you do when you forget to clock in or out?
1-f0r60t form (i-forgot form)
How much is it to print in color?
40 cents per page
What are two basic troubleshooting methods for a Mac Computer?
SMC and PRAM reset
What is the newest building on campus?
The Gearan Center