Internal Maintenance
The modules must be seated securely in the slots`
What are RAM maintenance
allow customers to explain the details of the problem in their own words
What is open ended question?
caused by faulty installations, incorrect BIOS settings
What is CPU and Memory problems?
The Monitor has oversized images and icons
What are incorrect display settings?
Raid Cannot be found
What is failed RAID controller?
All cables should be firmly connected. Check for loose, missing, or incorrectly set jumpers. A drive should not produce rattling, knocking, or grinding sounds.
What are Storage device?
generally require a yes or no answer.
What is an close-ended question?
loose connections, and inadequate wattage.
What is Power supply problems?
Display has power but no image on screen
What is a loose or damaged video cable
The computer exhibits slow performance
What is an overheated computer?
Loose cards can cause short circuits. Missing expansion slot covers can let dust, dirt, or living pests inside the computer.
What are adapter card problems?
As the system proceeds through the POST, most computers emit something to indicate that the system is booting properly
what are beep codes?
incorrect or loose cables, failed components, incorrect drivers, and corrupted updates.
what are MOBO problems?
Image on the display has distorted geometry
What is a corrupted drivers
RAID not found message is displayed
what is a missing drivers
Ensure that pins are not broken and bent and that cables are not crimped, pinched, or severely bent
What is a cable check?
If the computer boots and stops after the POST, investigate the this setting a device might not be detected or configured properly
What is BIOS?
The Built in NIC hardware has failed
What Is a failed NIC
The display has a "Ghost" Image
What are burn-in?
The computer reboots without warning, locks up, or displays error messages or the BSOD
What if the RAM is failing?
Can cause a short circuit
What is loose screw
displays the applications and background processes that are currently running
What is Task manager?
The Computer will not turn on
plug it in
the display is in VGA Mode
What is safe mode?
After upgrading from a single core CPU to a multi-core CPU, the computer runs slower and only shows one CPU graph in Task Manager.
What if the BIOS does not recognize the multi-core CPU?