Accounts
Helpdesk
Tickets
Printing
Googleables
100
The name and web address of the service where you can change your St. Olaf password, manage mailing lists, see your quota information, and more.
What is Account Services? It can be found at http://stolaf.edu/stobase
100
What you say when answering the Helpdesk phone.
What is "Thanks for calling the Helpdesk, this is ________ how may I help you?"
100
The process to see all open tickets in Web Help Desk.
What is select 'My Tickets' or 'Group Tickets' and run the 'Open Tickets' query?
100
The detailed process for replacing the toner on a multifunction copier.
What is select "Job Status->Toner->Replace Toner" on the copier, open the toner door, swap toner, and close the door?
100
The IT department representative for Art and Music?
Who is Perrin Bishop-Wright?
200
The only place you have to add @stolaf.edu to your username to login?
What is Gmail/Google Apps?
200
What you do when you arrive at your shift.
What is check-in with the Helpdesk Manager, check the voicemail, and check the tickets.
200
The most important check box on a Ticket Note.
What is 'Visible to Client'?
200
The most common reason stoPrint isn't working on a personal Mac laptop.
What is an incorrect password stored in Keychain Access?
200
St. Olaf IT recommended antivirus and antimalware software for Windows.
What is Microsoft Security Essentials and Malwarebytes Antimalware?
300
Your St. Olaf ID card number, student number, or employee ID number.
What is the number you need to change a St. Olaf password online?
300
What you do when you get a call about a class currently in session that you can't solve immediately?
What is ask (or radio) Dana or an experienced coworker to go solve the issue on-site?
300
The process to create a note and have it emailed to a client.
What is create a note, select 'Visible to client', save the note, select 'Client' in the Recipients block, and then select 'Save and Email'?
300
The most common reason stoPrint isn't working on a personal Windows laptop.
What is an incorrect password stored in Credential Manager?
300
The kind of account you need to create to install Mathematica on your personal computer at St. Olaf.
What is a Wolfram account?
400
Account types that can make changes to campus computers (updates, installations, settings).
What are Faculty, Staff, and Elevated IT Student accounts?
400
What you should take every time you leave the Helpdesk while working.
What is a radio and your IT badge?
400
The three methods a ticket can be created.
What are helpdesk@stolaf.edu, the client interface at help.stolaf.edu, and the tech interface?
400
The price of printing for stoPrint and stoPrint-color.
What is $0.06 per single-sided page, $0.04 per two-sided page, and $0.50 per page for color.
400
The airspeed velocity of an unladen swallow (European).
What is approximately 25 mph for an unladen European swallow.
500
The difference between "awyeahaliasyeah@stolaf.edu" and "bio-294a@stolaf.edu."
What is one was created by a user, and one was created automatically at the beginning of a semester from the class roster?
500
The information you should have before you ask a question of a fulltime staff.
What is as much as possible? At the very least, a name, a department/affiliation with the college and the details of the problem?
500
When you should update a ticket.
What is if there have been no responses, if you have an update or solution, or if it has been a while since a recent update?
500
Who you call where there is a hardware issue with a stoPrint printer.
Who is Tony Skalski? Just kidding...who is E.O. Johnson?
500
The two types of ethernet cable you might need to connect to the Wired network in a St. Olaf ResHall.
What are RJ11-RJ45 and RJ45-RJ45?
M
e
n
u