IT Management
IT Governance
Business Continuity and Disaster Recovery
Information management and Global issues
Enterprise architecture and organisation
100
- Controlling - Planning - Staffing - Leading - Directing
Which activities are related to IT management ?
100
External and future
Where is IT-governance situated according to location and time aspect ?
100
- Business continuity and disaster recovery - Describes processes and procedures an organisation must put in place to ensure that mission-critical functions can continue during and after a disaster - Succes, recovery or failure - Sustaining your business
What are two important entities what are interrelated within a secure IT company ? What is business continuity about ? What are the three conditions a company can experience according to Business Continuity Management ? What is the core entity in the first inner layer of the BC/DR model ?
100
- Information, Information systems, Information technology and Information management - IT is a commodity because it is everywhere, as such, no competitive advantage anymore, Advantage lies in capture, analyse and employ information, Analogy to electricity, gas and water, IT come out of the wall, standardised. IT will not provide companies a strategic advantage, Management attention only on reducing IT-related risks
What are the four elements in Information management ? What did Carr mean with the statement that "IT does not matter", IT as a commodity myth/misconception (2003) ?
100
- A social unit of people, systematically structured and managed to meet a need or to pursue collective goals on a continuing basis, all organisations have a management structure that determines relationships between functions and positions, and subdivides and delegates roles, responsibilities, and authority to carry out defined tasks and organisations are open systems in that they affect and are affected by the environment beyond their boundaries - To accomplish things that are too big for one person - Divisional and functional
How can an organisation be defined ? What is a valid explanation on why people work together ? What are the two traditional organisation structures ?
200
- IT management of present IT operations
What is IT management focused on ?
200
To create a setting in which others can manage effectively
What is for the purpose for IT-governance in order to create a setting ?
200
- Illness absence among employees, Departure of key team members, Supply chain breakdowns, Catastrophic failures and Critical malware infections - DR Master plan (the recovery sequence for all services) DR plan per service (Recovery manual per service) Crisis management plan (Contains management work-arounds), DR test procedure per service DR test report per service (at least twice a year) Test/crisis scenario (at least twice a year) - Capability / Health check assessment, Risk and business impact assessment, Vulnerabilities of key services and suppliers, Strategy and framework of resilience, Implementation awareness and training and Exercise, maintenance & audit - Facilities and infrastructure, processes and procedures and operational BC / DR plan
What are examples of business continuity problems ? What types of documents are in the BCDR document design procedure ? What are the six entities in the BCM programme management circle ? What are the three areas which overlap each other in order to focus on in order to regain the business ASAP ?
200
- The running horse, Information technology - The jockey plan & direct the race, Information systems - The owner/trainer develop business plan goal, Information management
What is meant by the metaphor the horse, according to Information management ? What is meant by the metaphor the jockey according to Information management ? What is meant by the metaphor the owner/trainer according to Information management ?
200
- The goal (governance), the route (governance), instructions (management), rules (governance), norms and values (governance) and quality (do's and don'ts) (management) - Decentralisation, flatter structure, globalisation, inter organisational networking and cross-functional teams
What does information provide to an organization ? What are effects of IT on an organisational structure ?
300
- Service/product delivered in a correct way - The meaning of operating decisions - The day to day work
What is important according to IT management ?
300
IT governance is organisation specific. Direction and control over IT can not be delegated to the market
What is characteristic about IT governance according to organisation and market aspects ?
300
- 1. Human error (60 pct. approx.) 2. Unexpected updates and patches (56 pct. approx.), 3. Server room issues (44 pct. approx), 4. Power outages (29 pct. approx.), 5. Fire or explosions (26 pct. approx.) - Basic services, System services and End user services - Perform audit or use existing audit, Design BCDR solution Select tools, templates and best practises, Generate base documentation, Design first tests, Design failover scenario Testing, workshops, Failover test, Sign off with customer and hand over to company e.g and a copy to customer e.g. - Crisis management, voice continuity, IT continuity and Business Continuity Management
What are the five most common crisis in an IT enterprise ? What are the three categories of services in the Disaster Recovery dashboard ? What are the nine steps in the BCDR service model ? What are the entities in the second inner layer of the BC/DR model ?
300
- Huge quantities of information at the press of a button - Global marketplace, social networking, outsourcing, new B2B exchanges, what is an individual allowed to see (Google and China e.g.) and stage for innovation (as long as it is open and free accessible)
What is the main characteristic for Global issues in Information management ? What are some benefits for www and Information management ?
300
- Develop a future state of the organisation where business functions and IS functions are integrated and optimized - What, how, where, who, when, V planner, owner, designer, builder, implementer and worker
What is the goal of enterprise architecture development ? What entities are in the Zachman enterprise architecture ?
400
- Human-, financial, technological and natural resources - Tangible assets and staff
What kind of resources does IT management encompass ? What does IT resources include ?
400
Balance the powers of the members in an organisation of enhancing the prosperity and viability of the organisation
What mechanisms does IT governance include ?
400
- Take an inventory, know your risks Organise a crisis team. Organisation example: Business manager, Crisis co-ordinator (typically an experienced BC consultant), DR manager, IT factory crisis manager, IT Factory control center, IT engineers, Project managers, customer liaison. - 1. Understand (Instructions, Scope, Business Impact, Business risks, Status quo presentation, Essential processes, Proposal and Project mandate) 2. BCM strategy (Policy, Ownership, Messaging, Security, Critical activities, Critical locations, Recovery technologies, People, Recovery points and Recovery times) 3. Develop and Implement (Incident response, BC plans, ITSCM/DR, Alternative workplaces, Resumption, Third parties, Change management, Identify CM team, Tools and applications and Hardware) 4. Exercise and Improve (Management culture, Scenario planning, Walkthroughs, CM rehearsal, BCP test, IT DR test, Review plans and Initiate improvements) 5. Embed (Confirm RACI, DUE deligence, Management awareness, Compliance Assessment, Workshops, Training, Publication process, Recovery centre visits, ITIL alignment and Handover) - 1. BCDR development, first actions., 2. Table top test (structured walkthrough test), 3. Ring fenced test (isolate a specific test area and test it several times) 4. Live test on secundary data center. - Protect, Detect, React, Recovery, Resume, Return
What is important to have according to BCM ? What are the four different types of extensive testing before implementation ? What are the five main entities in the BC maturity of customer model ? What are the entities in the third outer layer of the BC/DR model ?
400
- Legitimacy and accuracy - No consideration before decision making can lead to "wrong" /inbenefical decisions or reacting inappropriate - Security (payments) - Information ownership, Cloud (NSA) National Security Agency - What is an individual allowed to see (Google and China e.g.)
What are some concerns for Global issues in Information management ?
400
- The wholeview of an organisation - Modelling and planning at different levels - Framework with principles, standards and common approaches - The product is a strategic roadmap - Usable for all individual programs and projects - Involvement of all stakeholders
What are six typical entitites in an enterprise ?
500
- Discipline to manage IT resources for business needs and requirements to met objectives for management of IT-resources
What is characteristic for IT management as a discipline ?
500
To meet the future demands of the business (internal focus) and business customers (external focus)
What is the purpose of IT governance to performing and transforming IT into be meeting ?
500
- Risk Management, Disaster Management, Facilities Management, Supply Chain Management, Quality Management, Health and Safety, Knowledge Management Emergency Management, Security, Crisis, Communication and PR. - Categories of areas of incidents: Applications, hardware, procedures, people and third party Huge amount of bewerages and food ingested in the crisis control room, Disaster recovery time, Back to normal time Number of incidents, Categorisation of incidents, Number of workshops, Number of participants, Number of continuity plans written and revised, Number of disaster recovery tasks, Number of back to normal tasks Number of whatsapp messages sent within the team at the workshop, Number of user complains Time in hours of scenario executed per group Categorisation of teams execution the disaster recovery scenario test. (Applications, hosting, workplace, ICT Crisis team, Network, DR Coordinators), Measurement of Citrix capacity used - Hosting facility (HoFa), Network Storage, Servers, Authentification, DNS, Backup and restore, SCCM (System Center Configuration Manager), SCOM (System Center Operations Manager), Archiving, Print, NetIQ (Net identity management system), OCS (Open Computer and Software) Sharepoint, Inner Antivirus, Messaging and calendar, File services and DFS (Distributed file system) - Business Impact Analysis, Business Risk Assessment, Identify Recovery Requirements, Map Business to Technology, Testing, Training and Maintenance Technology Review and Risk Assessment and Define and Implement Continuity Strategy
What are the ten entities under the Business Continuity Management "umbrella" ? What are valid entities to measure in the Disaster Recovery dashboard of a controlled DR process ? What were the entities in the infographic of the Disaster Recovery test 2015 performed by Business Continuity Manager Hans Wilthof ? What are the entities in the fourth outer layer of the BC/DR model ?
500
- Provides new ways to collect information for individuals and organisations. Information can be shared between different computers, applications and organisations without "difficult"/inconvenient conversions of the information - Global cooperation increased immensely (VOIP, increased speed on WIFI, smartphones etc.), virtual worlds (1 billion approx. increasing, huge market to sell products, digital democracy (free access to everything (almost), through the internet information much more accessible. Leads to better informed citizens (can choose between alternatives and see how to improve their own democracy),Rise of electronic government and social exclusion (If someone does not have access to the new information (on the internet) might lead to exclusion and protests
What is an important effect of the www and information management ? What are the five main changes in the digital age ?
500
-Business architecture (strategy, governance, organisation and key business processes), application architecture (all application systems and interactions), data architecture (how is this organised for management purposes), technical architecture (hardware, software and network infrastructure) - Enterprise, culture, stakeholders, architecture creation, architecture based transformation, architecture realization, architecture management and architecture governance
What are the four architectual pillars in the TOGAF enterprise architecture framework ? What are the extra architectual pillars in the new TOGAF enterprise architecture framework ?
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