Oncall Tips
Uh-oh, you've just received a page! These are the first steps you take.
What is assign the ticket to myself, change ticket status, and respond to sender of page?
Per the IT Article referencing security keys, how many different types are available to Amazonians?
What is 4?
Don't forget to do this after updating your password at password.amazon.com.
What is locking/unlocking the machine?
If local shared content is not making it to the screen, this should be the first thing you check.
Is the cable plugged in?
Don't forget to do this after changing your password at password.amazon.com
What is syncing the change locally using nomad?
This is the tool that sends the page.
What is the Pager Duty Tool?
This is the platform for tracking assets.
What is ITEMS?
You can use this to view current ethernet usage and check various process IDs, among other things.
What is Task Manager?
This is the platform that hosts our VC system statuses & information.
What is TMS?
Due to this piece of internal hardware, the machine will not be able to detect a password change until you fully log in.
What is the secure enclave?
You would check this for wifi / WAP status.
What is Aruba?
Per BYOD policy, what is the minimum amount of RAM allowed?
What is 8GB?
Our simplest VC setups are used in our interview rooms, and when sharing content to the screen, contain at least this many points of failure.
What is two?
This is the main overall resource for checking networking related devices.
What is GUM?
This device is used to route signals for our event spaces, and controls the audio you hear coming out of the speakers.
What is a Digital Signal Processor (DSP)?
You got a TT:
"The percentage of free addresses for the specified IPV4 scope fell below the defined threshold."
You need to follow this procedure.
What is Handling DHCP Scope Exhaustion?
There are multiple types of protocols that our VC systems can use to communicate. Here at Amazon, we utilize this method.
What is SIP?