ITW Professional Services
CIO Concerns
Managed IT Services
Who's Who in the Zoo
Acronyms
100
A high level review of a client's IT ecosystem, a comprehensive report and a session with our Solutions Architects to discuss the findings.
What is the Infrastructure Review?
100
The number one cause of security breaches and data loss
What is human error?
100
The international standard for IT service delivery and management.
What is ITIL?
100
Your Market Solutions Manager
Who is Kiran Patel?
100
WAN
What is Wide Area Network
200
The typical first step in an IT Services engagement - our team can take a deep dive into a certain technology or provide a high-level picture of several key key infrastructure components.
What is an Assessment?
200
The biggest cybersecurity threat facing Canadian businesses.
What is Ransomware. Ransomware is computer malware that installs covertly on a victim's device (e.g., computer, smartphone) and that either mounts the cryptoviral extortion attack from cryptovirology that holds the victim's data hostage, or mounts a cryptovirology leakware attack that threatens to publish the victim's data, until a ransom is paid.
200
The name for IT Weapons cloud-based backup solutions
What is Data Protection Services?
200
The first person you contact with an IT Services question or opportunity
Who is your ITSC?
200
AD
What is Active Directory?
300
The type of document that a client must sign to initiate an IT project.
What is a Statement of Work?
300
70% of IT budgets are spent on these low-value tasks.
What is maintenance, backups, and monitoring?
300
ITW's subscription-based consumption model for servers, storage, and networking.
What is the ITW Cloud
300
The ideal job title for an IT Services strategy meeting.
It depends! What matters most is NOT the title, but the actual responsibilities the client has - i.e. Decision making authority.
300
VDI
What is Virtual Desktop Infrastructure
400
The names of 3 ITW Consulting teams
What is Microsoft, Citrix & VDI, Networking, Security, Cloud & Infrastructure
400
2 of 5 of Canadian CIO top concerns
What are security, cost control, managing complexity, responding to business change, ensuring performance/stability
400
The team responsible for all ITW's front line support calls.
What is the Service Desk?
400
ITW's co-founder and VP of Services and Support.
Who is Jason MacBean?
400
SAN
What is Storage Area Network
500
The main phases of any IT project lifecycle
What are Assess, Design, Build, Test, Manage
500
The percentage of workers that use more than 1 device to access work apps and data?
What is 75% ?
500
The locations of ITW's 3 Canadian Data Centres
What is Brampton, Toronto, and Calgary
500
The names of our Solutions Architects
Who are Mark F, Nick P, and Rajiv K.
500
WAP
What is Wireless Access Point
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