TDX
The widget to easily access the Knowledge Base and create tickets
Quick Links
The person who handles primarily classroom issues
Tanner
The person whose office is closest to the help desk
Kevin
The person who handles Phone issues
Dom
MFA Reset
Title, Type, Requestor, Description, Responsible, Source, Status
The required fields when filling in a ticket
The oldest TSS member
Nick
Where is the best water on campus?
IT break room
The buttons that you press to forward the help desk phone to voicemail.
Forward and voicemail
What printer refill material is kept on the floor of the print closet?
Paper
The function used when adobe sign tickets come in
Merge
The TSS member whose cat is called Nomi
Kevin
Where is the registrar's office?
If you're sitting at the help desk, to the left.
Checking if a person is available to takes transfers before transferring them
Soft Transfer
A common issue when first years are trying to use their cell phones on campus for the first time. There is a knowledge base article that can help!
Connecting to wifi
Equipment Loan- [Name]- [Equipment]
The proper way to name an equipment loan ticket
The two TSS members that are left handed
Kevin & Westin
Where is the filament for the 3d printers?
Back hallway closet
How many times should you let the phone ring before picking up?
As few as possible, if the phone rings.... pick up the phone.....
If we are forwarded an email from presgreen@gmail.com, who is apparently giving away an iPad, you would use this ticket type
Email & Calendar/ Phishing/ Spam
What is Paige's favorite ticket type?
Accounts & Access / Change Request
Who is "Coach Bologna"
Tony
Bombini Gusini
How many pages of transfer quick links are there?
Two
The command to check if Intune is installed
gpupdate /force