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To complete the hiring process for a new job, you will likely be required to
A. update your resume and provide a new list of references
B. take a drug test and pass a background check
Sam's drawing tablet's image is not showing on the machine. What is the first step to fix this?
A. Reboot the desktop
B. Verify the connection to the desktop
Which of the following provides additional functionality and capabilities to a web browser?
A. Web apps
B. Plug-ins
When updates and patches to an operating system become available, what is the preferred best practice for deployment?
A. test the updates in a controlled environment
B. operating systems do not require updates
You receive a ticket requesting assistance. After you successfully implement and test the solution, what should be your next step?
A. Close the ticket requesting assistance
B. Document the problem and the verified solution
Which is a credential that demonstrates proficiency in a given field?
A. Educational Degree
B. Industry Certification
Which cable type uses light to transmit signals?
A. Fiber optic
B. HDMI
What is a disadvantage to the Bring Your Own Device (BYOD) policy for companies>
A. Compliance of data security is difficult
B. Companies save money
A cable that consists of color coded pairs of insulated copper wires that are twisted around each other to form pairs that are encased in a plastic sheath.
A. Coaxial Cable
B. Twisted Pair
Your best friend’s hard drive crashed. She wants to use your OS install disk on her new hard drive. What should you do?
A. Explain that it is illegal
B. Give it to her
When talking to an audience that includes non-IT persons, be sure to _________ in your presentation.
A. avoid using acronyms
B. include illustratons
Which is an open source operating system?
A. Linux
B. DOS
C. iOS
D. Windows 10
The ability of a website to be optimized for viewing content on any device is an example of
A. responsive web design
B. mobile applications
When you see no icons on the desktop, how can you open programs such as Microsoft Word?
A. Click the start button and select program from the menu
B. Restart the computer
A text based interface is
A. a command line
B. a graphical user
A professional correspondence should include
A. personal references
B. proper grammar
What is the most effective method of protecting your data?
A. Use an external hard drive
B. Maintain an off-site backup
What is the best type of software application to maintain employee records?
A. spreadsheet
B. database
Solving issues at the lowest level and progressing up through set levels of support is knows as the __________ support model.
A. proactive
B. tiered
What is the most commonly accepted format for webpages.
A. html
B. pdf
The correct or acceptable way of comminicating on the Internet is known as
A. cyber speaking
B. netiquette
Which of the following best describes the role of a video driver?
A. It physically connects the monitor to the computer.
B. It is a software component that allows the operating system to communicate with the graphics hardware.
The act of investigating and analyzing information on a computing device for legal purposes is call
A. forensics
B. spying
To secure a home network with multiple devices and a wireless printer, you should use:
A. a hub
B. a firewall
What type of network covers a large geographical area?
A. LAN
B. WAN