Customer Search
What are the two billing systems used by Flow Grenada?
Liberate & Cerillion
How many postpaid plans are available for customer?
3 regular postpaid and hybrid
What is the main idea behind the MoLove promotion?
Customer loyalty
How many retail outlets are there in Grenada?
4 outlets
What are the 4 main services offered by Flow Grenada?
Landline, cable, internet & mobile
What are 3 search options in Cerillion?
Surname Name, First Name, ID, E-mail, Contact,
Which plans are only valid for one user?
Small plan (regular and hybrid)
What are the main benefits of the MoLove Promotion?
$400 in vouchers or $400 off a mobile device
What are the names of the three islands that make up the state of Grenada?
Petite Martinique, Carriacou and Grenada.
What are the names of the 2P bundles?
LinkUp & Watch ting / LinkUp & Say Ting
What are 3 search options in Liberate?
Surname, First name, ID, SIM, IMEI, Email
Which plan offers 60GB
Medium
Which customer benefits the most from the MoLove promo?
An existing fixed service customer with no mobile service.
Name 2 of the major religions on the island.
Protestants (e.g. Pentecostal, Baptiste, Anglicans), Roman Catholic,
What benefits are available for a prepaid customer porting in their service from Digicel?
First month plan free and 50% off for 6 months on the 7 or 30 day plan
What bill delivery options are available to customers?
Only e-bills are available?
Is there are charge for sharing mobile plan?
Yes, if the plan is not a FMC, the customer has to be $25 per additional user.
What discount value does the mobile customer benefits from?
50% discount
What are three main area of contribution to the Grenada economy?
Agriculture, tourism, service industry, fishing.
What are the components of the LinkUp wid Everything plan
1GB Data, Hub TV max, Fixed line, 2000 local mobile minutes, 100 hours of free recording, international minutes
How can a detailed credit vetting be done prior to selling to the customer?
Check both billing system to ensure no bad debt.
Give 4 charactersitics of the Large plan?
120GB data, 8000 mins and SMS, max of 4 users, full price and discount price.
Where are the MoLove vouchers redeemable?
Supermarkets, Rubis gas station and Courts
Name 5 ingredients in Grenada's national dish.
Breadfruit, coconut milk, dumplings, green bananas, yam, salt meat, chicken, callaloo, tumeric.
What are the 3 broadband technologies offered by the company?
Tarana, HFC & FTTH.